Review Time
Yes, we have been part of the scandalous behaviour of the SFE: endless times of submitting the same documents; endless telephone conversations with people who all request submission of various things; no follow up, to finally find out after 8 months that my son was successful in getting the loan. Within one week, if was revoked.
Looking at the reviews here, we escaped a shark.
Since August 2025 they keep chasing me to upload my new employment details. I've been uploading the required documents and calling them up every month. Guys on the phone always said it's alright and that they have 20 days for review but the system was sending me 'Upload your updated employment details' every month anyway. I've uploaded new bank statements every month. They never given me a reason why they aren't accepting them. On the phone a made the guy go through that document submissions form with me, and he was 'seeing' something completely different. The penalty got automatically applied, despite me trying every way possible. I have everything recorded on email, they keep harassing me with automatic emails, and text messages saying 'we've sent you an urgent email about your student loan...' to then find out they sent nothing or the same automated email. I keep logging in to my portal and there's the same thing s in the correspondence. I've been stuck in this loop for so many months now I don't know how this is legal.
Appalling to deal with when paying off loan overseas. Have to log in to a third party website, fill out a form, then manually bank transfer an amount (after tax of course). Every. Single. Month. Paying a lot of money each month and not even covering the interest.
I've called them multiple times since I left university, their staff have never updated my details. This year when I called them they couldnt pass me through security. I said to them "what kind of fraudster wants to be sent out deferment forms" Eventually I was passed through security but all the adviser did was pass me through to another department. The next person didnt listen at all. I explained the "last person had to send me an email. I just want deferment forms" he kept using the word "Protocol" I am Austistic and Dyslexic. He caused me to completely meltdown. These peoples staff training is shocking. The next day I battled through 3 departments to be advised that yes on 24th February student loans company sent a letter that I didnt receive. No they wont resend it as they arent responsible for my student loans. Where is the logic in that student loans company have been sending out letter for deferment every year since the other loan companies took the loan over including this year as the person confirmed but the wont send a repeat copy out!
Biggest British Scam - you scumbags have penalised millions of young people for going to uni. I have been paying this off for nearly 10 years and my overall amount has gone up by 10K! I am lucky enough to borrow from family, so I don't have to pay you an extra penny than I have to, but not many are able to do that. DO NOT GET A STUDENT LOAN if you can help it, they're basically loan sharks who can change the rules whenever they want. You even made me wait until the date my next pay check comes through, so you could charge an extra £300! This debt is still going up whilst I (and others) make our monthly contributions to pay off the debt; tell me a single way that this is fair
A filthy, disgusting and incompetent company who take pleasure in criminally harassing students with deceased parents. Every single administerial person in the company should be fired and blacklisted from ever working again. Nobody on the phone seems to know what to do or what is going on, and the higher-ups hide behind automated chatbot systems like cowards. The organisation is simply not fit for purpose and only care about fleecing you dry. You co-operate with them and they invent new ways of trying to get more money from you. Evil scum; abolish this abhorrent company.
Yes, we have been part of the scandalous behaviour of the SFE: endless times of submitting the same documents; endless telephone conversations with people who all request submission of various things; no follow up, to finally find out after 8 months that my son was successful in getting the loan. Within one week, if was revoked. Looking at the reviews here, we escaped a shark.
Why is a yearly statement so difficult?! I have been making overseas repayments since 2020. Every year when I provide evidence of overseas income, the website doesnt work and they dont receive my emails so I have to post my payslips. I have received 1 statement since 2020 which shows a breakdown of payments in interest. It is impossible to know how much I have paid and how much interest I have received each year, all I know is the number is not going down much!Surely its not that hard to create a simple tool to view each payment along with interest online, just like a bank statement. Whenever I speak to people on the phone they're nice enough but the website is the worst website I have ever had to deal with. I'm always confused about what I owe and how to pay it and how much I've paid. Who knows if SLC have received all my payments...
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.
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