Review Time
Like others, would be zero if I could. Son started Uni in September, still no payment in December even though fully approved by SAAS (Scotland) in June. Robotic staff who just repeat scripts, don’t listen. Told me they didn’t have capacity to apply Equality Act 2010 to Scottish students, emailed their CEO who just batted it back to complaints team….was meant to get a call back from complaints team manager within 24 hours, never happened. I can hardly believe this shambolic company are allowed to handle loans for UK students.
The interest rates are appalling. Don't go to uni using this loan. It'll tie you into debt and take out of your paycheck forever. In fact, just don't go to uni unless you're planning on becoming a doctor, engineer, lawyer or accountant. The UK is done for.
Be aware you could get absolutely nailed on interest as much as 8% and above so if you're thinking of going to uni just to fit in be aware that it could really dig you in a hole in the future as the government in the UK is a tax machine and is designed so that you lose.5/5 stars for taking your money and charging you ridiculous interest rates!
Utterly useless!!! I've had troubles with accessing my online repayment account for about 4 years, I go through this loop of calling them up to get it fixed, being passed around multiple teams, kept on hold, to eventually reach a dead end where they just ignore me and never call back. I then get fed up and try again in a few months time. 4 years and counting and I've yet to get this issue sorted.Truly appalling service when I have £70k+ debt with them that I want to manage, and who take £100s out of my salary each month. It should be illegal for a financial institution to behave this way.
If I could give NO Stars I would - the service is APPALLING, they either do not help or give wrong advice...the chat bot always kicks you out with NO follow up...I am now in debt because they have not paid my loan even though they have all the evidence they need
I am a PhD student on a scholarship and therefore not liable to make loan repayments. Despite sending my contract and scholarship payslips multiple times as evidence, arrears are continuously being added to my account. I even filed a formal complaint, but received no response.Instead of resolving the matter, the company chose to block my email address. This is highly unprofessional and shows a lack of accountability. Legitimate complaints should be addressed through proper review, not ignored.
Tanzeela was very helpful. I was on the phone to her for almost an hour but never happens with to me without me getting frustrated. She was very patient and she broke down all the payments that I need to owe back to them as I was overpaid after leaving University halfway through. She was very friendly and kept apologizing to me when not needed. You feel like you are asking too many questions but then they are there to help. Other people just want to quickly get off the phone to either go on lunch, finish for the day (as one advisor hung up and acted like calls dropped because I knew they closed at a certain time) or they just get frustrated. Credit to Tanzeela for just doing her job. We all or most of us work in customer service and the amount of bad reviews they get, no matter which company. It's not actually the individuals fault but the companies (depending on what the complaint is) but majority It's the customer not happy when it's not the advisors fault but they get blamed anyway. I now have a full breakdown of what I owe, as this was never given to me in the post.
As a parent of a student on a gap year applying for student finance the experience has been appalling. Ridiculous requirements for evidence of “connection to the UK” for a young person just on a gap year. Appalling lead times, over engineered processes and no individual empathy. It is obvious that they work to a restrictive script that has no baring on reality and individual circumstances. This excessive requirement for information for a UK citizen leads to crazily long lead times, high levels of stress and poor outcomes. All while they sit and charge punitive interest rates on the students once they do give the loans. Complaing is also pointless. Like speaking in an empty room. The company and the student loan system is broken.
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.
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