slc.co.uk

1.3
1.3 Based on 281 reviews

Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education....

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Average Rating

1.3

/
5

281 Reviews

5 Star
6%
4 Star
1%
3 Star
0%
2 Star
2%
1 Star
90%

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Syd Brooks
Should be a national scandal how badly…

Should be a national scandal how badly they operate considering what they do. Can't help but take a cynical view that it's run this way on purpose so people repay more than they need to. Absolute shambles.

1
Date of experience: Jan 25, 2024
Salma R.
Nightmare

This is the worst company I've ever had to deal with. I tried to repay my loan months ago and I had to deal with someone who clearly had no idea what he's doing. It was like someone was taken off the street without training and asked to deal with the enquiry on the spot.I was trying to contact them again and repay my loan but it is impossible to connect for days. Nightmare.

1
Date of experience: Jan 24, 2024
Romilda Patterson
Appalling customer service

Appalling customer service. Only way to get to speak to someone is by phone and have currently been waiting an hour and 45 minutes!

1
Date of experience: Jan 22, 2024
Phillipps J.
Vidale was very helpful and patient on…

Vidale was very helpful and patient on the phone and helped process my refund because of an overpayment. Highly recommended.

5
Date of experience: Jan 17, 2024
Blake Hughes
Every time I call I get different…

Every time I call I get different information. Rude customer service. Unhelpful and frustrating. They act like they are doing us a favour!

1
Date of experience: Jan 16, 2024
_Pixelplayer_57
Absolutely horrific customer service

Absolutely horrific customer service. Been on hold for almost an hour. This just isn't acceptable!

1
Date of experience: Jan 15, 2024
Adriana S.
PLEASE DO NOT TAKE OUT A STUDENT LOAN

PLEASE DO NOT TAKE OUT A STUDENT LOAN. Everything I was told at the start was a lie, I'vepretty much just been paying interest for 20 years!! Criminal.

1
Date of experience: Jan 09, 2024
Jonni Carter
Refused refund when paid in full.

Paid my loan back. Overpaid had to chase as zero effort from them to stop collecting or refund. Advised can have a refund and to update bank info on website. Website only allows this if you key in old bank info first ( can't see on site) I left university decades back haven't had the bank in question for over a decade. Massive overkill by SLC to stop you getting a refund, as they know no one keeps old info from decades ago. while they still take funds from you wages. Complained got zero help . Just debt collections and thiefs by another name. ref 09074879

1
Date of experience: Jan 08, 2024
MrDemoniak
Pure disappointment.

I must express my profound disappointment with the services provided by Student Finance England. My experience, particularly in dealing with their handling of financial matters, has been nothing short of frustrating.In 2022, I encountered unforeseen circumstances that led to a brief period of unemployment. Despite promptly securing employment within two months and diligently updating my employment details with Student Finance England, my maintenance loan has been inexplicably withheld. The reason provided is a purported lack of evidence, despite my submission of the necessary documentation.

1
Date of experience: Jan 08, 2024
Kenji Fernández
A complete and utter circus.

1
Date of experience: Jan 03, 2024

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Business Details

  • Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.

  • language https://www.slc.co.uk

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