Review Time
Glad to see I am not experiencing bad a service on my own. However, it is absolutely disgusting to see how much of a failure their service is. I have started my course and my funding keeps coming back as £0 despite them even asking me to complete forms for a second time. They gave me a deadline that it would handled and they haven’t even met it. I will be deferred off my course if the situation is not resolved soon and I am now panicking! As it is also the holidays. So disappointed…
Absolute SHAMBLES of a company. Literally no-one there has a clue what they are doing. I'm trying to claim a refund for overpaying which occurred on the 28th October, i have spoken to them about 8 times now, each time they give me a different answer.Honestly I've never met such incompetent uncaring people - they wont help, they don't know what they are doing they even told me to ring the HRMC...I did this, and after an hour on hold confirmed they had provided the information the student loans team needed for a refund and there was no reason i should not have been refunded. On speaking to student loans they claim they don't have the information, literally a sham of a company.They have now been holding my money (7K) for nearly 2 months - they told me to call back in 2 days to see if the notes had updated on the system. I HAVE NO WORDS FOR THESE PEOPLE - NEEDS TO BE SHUT DOWN
Why does it not surprise me that 94% people have given Student Loan Company a 1 star. How does the government allow this coperate company make so much money off students without giving a service! We pay them back thousands of amounts but yet they can't even treat students with a level of compassion and understanding. It's just all about making money and screw giving a great customer service.
Predatory garbage. I need to make a payment but it isn't straightforward, I ask a basic question to their Facebook chat as advised, however it is ignored until I surrender a bunch of information over an insecure channel. My query didn't pertain to my account, they don't need this. It feels at this point as though they are trying to fail until the clock ticks down and they can add to the already ridiculous fees they expect. Trash arm of a trash government.
Omg I have no word's to describe this company is playing wuith my mental went is to make payment they start to ask the same documents saying they dont receve or found so gonna pas another 30 or 45 days and after gonna ask something else .. they playing wuith people live and mental .. they need to stop this stupid game
Student finance England has been messing me around since September with my application, Childcare Grant and other forms of bursary. I have given them all the information needed to correct my Mantainance loan and despite this they still have rewarded me £0. They play with people life and financial situation causing extra stress and mental health struggles. You should be ashamed of yourself !
I have wasted so many hours trying to access information, talk to someone, get the IT to work, emailing empty addresses, filling in manual forms that have been lost. My son has been completely stressed out year after year begging for help!!! This must be what life is like in Russia.
This is the worst company ever, in the UK. The mess they’ve create, staff members who don’t help, just make everything worse. I can’t even describe in here what my life has been since I asked them for a loan for my postgraduate course. An absolute nightmare!!
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.
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