Review Time
The mattress was just what I wanted and at a reasonable price for such good quality. It is also highly rated on WHICH
However, Royal Mail never delivered on all the dates requested and confirmed by email. They continually arrived unannounced and when a final date was yet again agreed they arrived the day later with an extremely battered mattress vacuum packed in a torn and battered box. I just happened to be in. Sleepeezee were very considerate and have offered a collection and full refund. I cannot tell you the saga this has been.
Please please please read the reviews around 1 and 2 year old mattresses before getting one either direct or through any retailer selling this brand. When you lie on these products in the shop they are so perfect and supportive, comfortable and luxurious but it doesn’t last long - they are very poor. We’ve had ours 2 years and it’s got a really deep permanent sag on it, it’s not normal settlement as they will try and tell you, it’s a failure to produce a quality product, our previous brands in years of mattresses have never done this. The retailer came out and inspected and sent all the photos to Sleepeezee but they now want money upfront for an independent inspection. Looking at other reviews, this is just more money down the drain, as they will just say it’s normal settlement, you’re best putting the £45 towards a new, better quality mattress. We are now going down the consumer rights act route instead.
I first 'met' the Hotel Supreme 1400 in a hotel. It was so comfortable that I took the bed apart to see what the mattress was. Now I have just bought my own, I'm delighted. Excellent service from Sleepeezee too: I was kept informed throughout the order/delivery process and the bed was delivered on time and without hassle, I've been sleeping very well so far. Thank you Sleepeezee.
We bought this mattress one year ago and still cant sleep on it due to its hardness. We're both side sleepers and starting getting hip and and shoulder pain even though we're only in our 40's and not particularly skinny. There's no option to return so were stuck with it now. Eventually had to buy a 10cm foam topper so we could tolerate it but this is so frustrating as we didn't want a foam mattress as is quite hot to sleep on. Very disappointing
The mattress was just what I wanted and at a reasonable price for such good quality. It is also highly rated on WHICH However, Royal Mail never delivered on all the dates requested and confirmed by email. They continually arrived unannounced and when a final date was yet again agreed they arrived the day later with an extremely battered mattress vacuum packed in a torn and battered box. I just happened to be in. Sleepeezee were very considerate and have offered a collection and full refund. I cannot tell you the saga this has been.
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