Review Time
Well, first, let me say I love the Sleepgram products. With that being said, I have purchased numerous pillows, two of the Lux pillows, I recently bought the king size white and gray striped sheets and the duvet to go with it. Then my next order I place was for the duvet for my almond color sheets and I also bought the sapphire king size sheets, and duvet. I then asked if there was a way to get a discount and granted I know that the items are on sale at this time but with the amount of money that I have spent on all of these products including the knee wedge that I bought a couple years ago, I would think giving a loyal customer a discount would be NO problem. As you can see I currently wanting to purchase the purple sheets king size, the matching duvet and the king size comforter that would go inside any of the duvets. Imagine my surprise when I asked about getting a 20-25% discount code and I was told NO because everything is on sale. I understand that everything may be on sale, but I have purchased many items when there was NO SALE. When a customer who has purchased as many products as I have it would seem that I could get an additional 20 - 25% off without a problem. I’ve dealt in customer service my entire life in banking and I understand all too well when you’re giving a sale but anything can be done if Sleepgram appreciates its loyal customers enough.
You guys and your customer service is amazing I feel bad FedEx keeps loosing or Mis delivering packages this is 3rd time you sent me same thing because 1st time FedEx said package was empty……. 2nd time they delivered to wrong house and when I called them they told me to go get it. You guys are great FedEx is garbage
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