Review Time
I placed an order on December 8. I also sent an email to your company on December 8 and have not had a reply yet. Although I’m getting several emails from your company a day I still haven’t received my order from December 8. Please advise.
They have screwed up my order multiple times. This is one order that they screwed up twice already. I’m about fed up with Sleep gram because They can’t seem to get things correct. This is not the first issue I’ve had with them, but two times on one order is a little ridiculous.
We have purchased your pillows & now your bamboo sheets. Wow what a difference! When I got the pillow I immediately started sleeping better! I have neck issues so it’s been so hard to get comfortable but now with my sleep gram pillow no worries & much better sleep. Now the bamboo sheets have taken our sleeping experience to another level! So comfortable & much cooler now! I don’t toss & turn as much! Thank you so much! Sleep starts everything!
Not sure what happened but apparently the package my product was shipped in was destroyed as everything was in a different box with the shipping label cut out of original box and taped to new box. This box was even very loosely taped. Received all I ordered but the packages of the pillows were punctured and appears the pillows may be OK. Why did I pay so much for such horrible shipping method?? Doesn’t make me want to purchase again.
My last order hasn't been delivered, and it's been one month! I spoke with a representative, and he said that I would receive an email with the status of my order. It never happened. It was supposed to be for my daughter's birthday. Very disappointed with Sleepgram!When am I going to get the pillows? I hope I'll get some compensation for the delay.My order #164444
I ordered 2 pillows and 2 pillow cases. They took my money right away but it took nearly 2 weeks before my pillows were received. I'm sure it only happened b/c I sent them an email to check on the status the week prior. I've never received the pillow cases and am currently fighting them over it. Every time I email them or use their support site I get the same response... the order was received. They don't even bother reading the part about a missing item. Will definitely file for Fraud and warn as many people as possible to stay away from this shady company. Also, the pillows are super poofy, even with both inner bags in place... the pillow isn't firm at all, just poofs up like a giant marshmallow. Horrible. They also don't run cool as advertised, which was the main reason I wanted them. This is definitely the worst shopping experience I've gone through. So be warned... This company is shady, stay away. You've been warned.
We really like the sheets we purchased. They are comfortable and seem like the quality of the fabric will hold up. We ordered 2 twin xl sets they only come with 1 pillowcase each. Wish they would come with 2 and you can't order 2 more separate as they are not available for sale.
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