Review Time
I have written this company a email to there email address after placing an order to let them know of my tax exempt status and submit proof, Without an answer. So I tried to call there customer service number fourteen times and get a busy signal each time. These calls have been made morning to evening. Browse there website and leave and see how quick you get a email. Avoid the headache and spend your money with some other company
I am extremely happy with my new pillows. They are very comfortable. I followed the instructions to fluff the parts in the dryer, let sit for 24 hours and then got everything back in the covers. They are well made, and very good quality. So far so good.
I didn’t receive my entire order. I called in to ask about it and before I got a few words out the rep cut me off and said you will receive your entire order. My order still shows something was fulfilled on 07/05/2024 and I still have no idea where it was left. Rep was very rude and couldn’t understand clearly. I wished they had customer service representatives that spoke clear English.
I am extremely disappointed by the company’s refusal to replace my sheet. I had to follow up because I never heard back from them to find out that my request falls outside of a 100 day warranty. The fraying edges was after 2 wash cycles. The cost of the sheet certainly warrants a longer warranty. I am extremely disappointed that 1. The price does not match the quality and warranty2. I had to call and follow up regarding a replacement rather than hear back from the company3. I chose Sleepgram over other companies. Not worth the money.
I have nothing but Sleepgram pillows in my house. You will love them. They are easy to fluff in the dryer and accomadate any personal preferences that one of your guests could have. I just ordered extras because you can't have too many! Best investment I have ever made and I get lots of compliments on the pillows.
I am extremely dissatisfied with my order. I placed the order, 10 days before our arrival, and paid for express shipping in order to get the pillows to my home by the time we arrived back there, (we were only there for a week and had our current Sleepgram pillows in our camper in another state). Not only did they not arrive but they still had not shippped! I had to contact you 3 times and get a manager in order to cancel the order as we were flying back out of state for the summer, and would no longer be at our residence to receive the pillows (assuming they were ever sent!) No on could explain why they hadn't been shipped and I find it VERY disappointing that I had to go through so many hoops in order to cancel an order you never even tried to send. I love my current Sleepgram pillows and want a new set for home, so my old set is in the camper, but now I do not know if I should try and reorder in September. Currently, I am a very unhappy current customer.
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