Review Time
Customer service “experts” NOT!I ordered and was immediately charged twice, but for pillows and cases so let it go. Got the “we are dancing” email but no confirmation email with a cancel or order number. The NEXT WEEK I asked if it had shipped (this would be like Wednesday). Got an immediate reply cases were back ordered and will ship early NEXT WEEK. Really?!? Well emailed again on 2/19 now 12 days after initial order. I literally said to cancel. I got a sorry and thanks for understanding here’s your tracking. Get this dated that day and NOT MY LOCATION. Heard crickets. This am, got a sorry for the misunderstanding and a new tracking. I have now asked them to set up a refund (those separate emails have been ignored) I will not be trying this product at all.
I’ve used the Sleepgram pillows for years and have found them not only very comfortable but just what I need to keep my neck from hurting or waking up in the morning with a headache. My husband recently needed to replace his pillow so I talked him into trying Sleepgram and he loves it.
Easy to navigate website. Very professional customer service representative that I dealt with concerning a Promo Code. Shipping was very fast and reliable. Now the pillow is absolutely the best I ever slept on and believe me I've tried them all. The comforter and duvet cover are amazing. So comfortable and cozy. I love every item I've purchased so far. I highly recommend Sleepgram! Give them a try, you won't regret it.
Customer service needs to be better. If I never contacted to check on my two orders... , I don't think they would have ever came. Was asked if I want to wait until the backstop is available for my item to be shipped along with item that is known backstop it was a gift so I needed the one gift not the other so I went ahead and asked her refund since the other one was on backorder next time reach out to your customers and let them know what they can do
I was having problems with sleeping. I bought so many different pillows, but none of them worked. I tried Sleepgram pillow and had a wonderful night sleep. I bought two more. One for my husband and an extra one for me.It really made a difference.
From my past two experiences, Sleepgram is a little slow in shipping out the items, but it he product is well worth it. After having our own Sleepgram pillows for the last few years, I purchased a set for each of my sons. Their neck pain went away when they started using them and they slept so much better. We have tried other heavily advertised brands, but Slerpgram always comes out on top.
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Sleepgram is the best pillow tech advancement since feathers. Our pillows, comforters, and cases come with free delivery, free returns, and a 100-night trial.
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