Review Time
Useless.Happy to take 1st deposit, but then took my 2nd and won't let me play (or withdraw) until I send them 4 forms of ID which I don't actually have.They're now ignoring me and are quite happily keeping my cash for their own grubby hands. Avoid!
Since the take over, Jackpot Party now SlotsMagic has lost its appeal, customer service levels have dropped, VIP programme it the worst I have seen and they false advertise on there website saying platinum VIP + get faster payouts yet turns out this is not the case and subject to approval, of course the first time I asked for this they never did it??
UPDATE 26-06-14:
Things have got worse here, the management sent my an email on the 3rd of June confirming for the month with would process my withdrawals faster. For the next 4 withdrawals I was required to battle for hours on live chat just to get what had been agreed. Then it took another level, on 25-06-14 I made a withdrawal to be informed management had decided to go against our agreement and would not process my withdrawal as agreed in there email. I can honestly say SlotsMagic has the worst customer service I have EVER received online and as a VIP I dread to think how they treat standard players. I have now requested they close my account, I suggest if you like honest straight casinos stay clear here. I would suggest BGO & SlotBoss, much better service for VIPs. Happy to provide further information on request.
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