smartcustomer.com

2.3
2.3 Based on 200 reviews

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so e...

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Average Rating

2.3

/
5

200 Reviews

5 Star
24%
4 Star
9%
3 Star
2%
2 Star
5%
1 Star
59%

Filtered Reviews

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Review Time

Ross W.
SPAM gathering data

I never signed up for them - nor was informed my information would be given to a third-party business.

1
Date of experience: Nov 30, 2020
Stephen R.
They ban you for writing comments

I was trying to tell people that mediafire actually works well and to just not buy pro, and then I got banned! I cannot get onto the site. I can't even read the terms of service! This site has no ethics, they ban for nothing! I think they just try and get people to boycott certain sites, and if someone argues they just ban them. I have read another review of this site with the same experience, and so I am forced to conclude that you should not use this site unless you have 5 alt accounts with different emails. Sitejabber, you can't ban me from TrustPilot, so hear your pitiful practices be released to the world!

1
Date of experience: Nov 12, 2020
SP64
Fake company

Fake company. Stay Away. These monsters are popping every where to show they are real but they are not. Fake company, bad tactics to run business.Go for bizrate or google reviews authentic services and reviews by authentic customers. No business ethics. Unprofessional.

1
Date of experience: Oct 20, 2020
Sylvester Lewis
Hugely Surprised& Disappointed !!!

It is with great disappointment that I am choosing to write this review of a site that I honestly LIKE & have used often. The site is EBAY.In late April, 2020, I purchased a 5mm David Yurman Blue Topaz Cuff Bracelet for my sister's birthday in early October. I have purchased other DY bracelets, as well as other items from the site. Never any issues. Regrettably, not this go round.My sister called me several days ago, showing me the pictures of her entirely rusted bracelet. David Yurman jewelry is finely made and never, never oxidizes! Imagine my shock and disappointment! I immediately began calling this site's Customer Service number. Another wildly disappointing effort. An automated voice redirected me to go online and lodge my concerns. I attempted to complete everything that I was told, however, nothing worked! I located my recent purchases and found the bracelet that I had bought for my sister - while all my other purchases had order number's, the David Yurman bracelet did not. I realized at this time that I had no options. It was far too late to ask for a refund, and it was a " NO WIN" situation in holding this seller accountable for scamming me the buyer! Buyers BEWARE : Keep your order #'s of items purchased from Ebay for at least a year. Should the item be defective, you'll want to contact Ebay and the seller to ask for a refund and to return the item. I will think twice about buying from this site in the future.

1
Date of experience: Oct 16, 2020
astro1321
I was banned from this site for…

I was banned from this site for commenting on people’s reviews about a particular company...when someone’s facts were incorrect...because the polices they were stating (about this particular company) were actually false...this company that was being reviewed were being blamed for many things that anyone with half a brain could see wasn’t the company’s fault. I don’t know why SiteJabber would do this, (ban me) other than if they are wanting incorrect information / reviews on their page to purposely keep a company down for some reason. I emailed their support team to ask them questions about as to why I’d be banned from their site. I did not comment explicitly, nor was I rude to anyone in particular. My opinion is just as important as the next persons, and if I’m purely correcting someone with the CORRECT company policy, when did that become a crime. People need to read the fine print or have their facts straight before reviewing a company in the first place. There are so many people that want to blame a company for their own wrongdoing.. and that’s what I was seeing. Therefore people who decide to troll a company because they don’t have common sense....should probably be corrected for the sake of the company?

1
Date of experience: Oct 12, 2020
Alexander Morris
Allows others to post fake reviews

Allows others to post fake reviews. You cannot contact them to appeal this. They let someone leave a fake review who actually admit in their review they are not even a customer. Yet they let them post. They do t check. Infact they don’t even check their own reviews They just copy reviews from other sites with no varifacation. You cannot reply on this site for actual reviews. Shame they act this way.

1
Date of experience: Oct 04, 2020
Madge
not ideal but good bang for your buck

This is my edited review because I initially received a wrong product. After several back and forth emails with customer service department, the issue was resolved to my satisfaction. It didn’t take as long for the correct painting to arrive as the first one and it was packaged and handled with care. I paid extra for stretching upgrade so I wouldn’t have to worry about it later, which ended up being a good decision.

5
Date of experience: Sep 30, 2020
Dave Harris
Cannot leave a negative review on their site

Trying to leave a review of imeidoctor.com and cannot do it. Tried multiple times with no luck. That's a very big scamming site and though they have a good rating on their site. How can that be, here on trustpilot they do a lot worse.

1
Date of experience: Sep 28, 2020
Jenna Foster
Elia, you are very helpful

My credit card was refused mistakenly, Elia, the customer service on chatting, helped me a lot. She was very patient with me and finally, problem solved. Thank you Elia

5
Date of experience: Sep 21, 2020
Cliff Walker
Good, trustworthy but often misunderstood…

This is a very good and trustworthy site. Many of the complaints about it comes from misunderstanding of how this site works. Let me give you an example. Someone complained about their password being changed. This may happen if you respond to a sitejabber query through a third party. Like some outfit you bought from and asked for feedback. Then, a password may be generated for you. It's easy to correct. I contacted sitejabber customer service, explained the problem and they replied explaining what had happened and with a new password that I changed next time I logged in. As for not posting positive reviews, I disagree. I posted some and they did appear. The fact that they ask about proof of purchase or other pictures related to the review shows that they are interested in genuine cases. Now if you can't provide this and complain that your review is not posted, well....

5
Date of experience: Aug 20, 2020

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Business Details

  • Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
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  • email sayhello@smartcustomer.com
  • language https://smartcustomer.com

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