smartcustomer.com

2.3
2.3 Based on 200 reviews

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so e...

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Average Rating

2.3

/
5

200 Reviews

5 Star
24%
4 Star
9%
3 Star
2%
2 Star
5%
1 Star
59%

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Faezeh Parastesh
I had an extremely disappointing and frustrating experience with Expedia. While I was in Turkey, I

I had an extremely disappointing and frustrating experience with Expedia.

While I was in Turkey, I became seriously ill and urgently needed help with my flight. Instead of receiving support, I was met with rude and unhelpful customer service. I provided a doctor’s note to explain my situation, but my request was rejected without any clear reason.

What made this even worse is that there was no clear policy on their website explaining why my request would be denied. I was left completely unsupported during a very difficult time.

As a result, I ended up paying twice for my flight, and I still have an unused ticket that Expedia did nothing to help me with. This caused me both financial loss and unnecessary stress.

This has been the worst experience I have ever had with any travel service. I strongly do not recommend Expedia to anyone.

1
Date of experience: Mar 17, 2026
Faezeh Parastesh
I had an extremely disappointing and…

I had an extremely disappointing and frustrating experience with Expedia.While I was in Turkey, I became seriously ill and urgently needed help with my flight. Instead of receiving support, I was met with rude and unhelpful customer service. I provided a doctor’s note to explain my situation, but my request was rejected without any clear reason.What made this even worse is that there was no clear policy on their website explaining why my request would be denied. I was left completely unsupported during a very difficult time.As a result, I ended up paying twice for my flight, and I still have an unused ticket that Expedia did nothing to help me with. This caused me both financial loss and unnecessary stress.This has been the worst experience I have ever had with any travel service. I strongly do not recommend Expedia to anyone.

1
Date of experience: Mar 17, 2026
D:< stupid

The Website is Bad. I can't even Meet all The Requirements.

1
Date of experience: Mar 14, 2026
James Big-Jim Denemark
Our CD was due for renewal

Our CD was due for renewal. Being with Old Plank (owned by WINTRUST) for 5 + year, and have checking, savings, and this CD, we wanted to renew it. We spoke, in person, with FRANK MONREAL the branch manager. Other banks offered HIGHER interest rates, so all we asked was that Old Plank (owned by WINTRUST) MATCH the rate of other banks. FRANK MONREAL stated, “we don’t match”, so we told him we would be in on Thursday 3/5/26 to close the account, and pick-up the check. Thursday morning we went in, and were told by MARKEELA McDONALD that we could NOT get our money as today is FRANK MONREAL day-off, and he had authorize it, WHAT! … FRANK MONREAL KNEW WE WERE COMING TO PICK-UP THE CHECK, AND THIS IS HIS DAY-OFF! .. Well, in any event, MARKEELA McDONALD did get authorization, and after 2-HOURS, we went back, picked up the check, and promptly took out a new CD with the bank that has our OTHER CD. By the way, this other CD was money ALSO taken from Old Plank (owned by WINTRUST) … Old Plank is NOT a BANK I would recommend or trust, and judging by the other reviews, other people feel that same way! …

1
Date of experience: Mar 05, 2026
Christopher Smith
Top-Tiper worst review site.

1
Date of experience: Feb 13, 2026
Jenna Anderson
FTC Consent Order, Broken Dispute Tools, and Aggressive Sales Pressure

We are a 25-year-old premium doll manufacturer featured in Forbes, BBC, The Guardian and Vogue, serving 100,000+ customers in 150+ countries. Sitejabber created a listing for our business without our authorization.A reviewer posted provably false claims on our listing. We provided Sitejabber with comprehensive evidence disproving every claim: delivery confirmation showing the package arrived the same day the reviewer complained, payment records, and the reviewer's own enthusiastic emails before she launched a coordinated 7+ review campaign across 4 platforms using multiple email addresses.Sitejabber declined our report with a generic template. Their suggested Verification Request tool returns a 404 error. It does not exist on their dashboard. There is no appeal process.Meanwhile, a customer left us a genuine 5-star review praising our service. Sitejabber published it briefly, then removed it and never reinstated it. Negative reviews stay permanently. Positive reviews disappear.After declining our evidence, Sitejabber emailed us: "Your company has a 1.5 rating. We've enhanced your plan with tools to help you take control." Their sales reps called us 6+ times and emailed weekly for months pressuring us to buy premium plans.Sitejabber is under an FTC Consent Order (January 2025, unanimous 5-0 vote) for misrepresenting reviews on their platform. We have now filed formal complaints with the FTC, BBB, and California Attorney General. Their BBB profile shows 15 complaints from other businesses describing identical treatment.

1
Date of experience: Feb 07, 2026
Sherie Kohne
I received late charges on a paid account

I received late charges on account that was paid a month prior. The payment was on a Visa, which they don't take. I was not informed of this fact. So, my account became past do. Plus all the late charges. The fees were not removed. Since they record all conversions, no one offered to remove all the late fees.

1
Date of experience: Feb 06, 2026
Travis Carey
Another Google supporter.

1
Date of experience: Feb 01, 2026
Hemant Singh
Worst review site

On 14th of Jan I wrote a review on sitejabber. They notified that review will be posted within 48 hrs but this timeline had already been completed and I haven't received any confirmation for my review. And I cant find any way to contact them other than email where they never give reply. hope they will listen here me here.

1
Date of experience: Jan 16, 2026
Damien Williams
Very Happy. Excellent Trainers 😊

The trainers arrived in 4days over the holidays too and where the real deal. I almost paid 800kwid elsewhere.. as I'm a collector. Unbelievable website. Emma was very helpful via the chat too. Thanks very much. Ps. Just to confirm this review is for Rarekix.com, I don't know if I've done this right lol. Thanks again 👍

5
Date of experience: Dec 19, 2025

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Business Details

  • Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
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  • email sayhello@smartcustomer.com
  • language https://smartcustomer.com

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