smartcustomer.com

2.3
2.3 Based on 200 reviews

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so e...

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Average Rating

2.3

/
5

200 Reviews

5 Star
24%
4 Star
9%
3 Star
2%
2 Star
5%
1 Star
59%

Filtered Reviews

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Review Time

Rosalie Reed
Horrible customer support

They're totally unprofessional and their customer support is just garbage! The deleted my review without giving a reason. I messaged their support on the website an via email three times but they IGNORE me!!!!! Sitejabber is nothing but a JOKE!

1
Date of experience: Jul 23, 2020
Iris Chang
Great experience and good quality work.

5
Date of experience: Jul 18, 2020
Sapphire P.
Good platform to make reviews

Good platform to make reviews, trustpilot seems more advanced.

4
Date of experience: Jul 10, 2020
Tom Kaiser
Fast and reliable service I recommend

5
Date of experience: Jul 03, 2020
MonsterGolden
excellent website & company

5
Date of experience: Jun 21, 2020
Willy
They changed my password! Lol W.T.F.-- do not use!

I greatly prefer this site over sitejabber which is either not well made or has very biased and/or hateful people that manage the website. I went to leave a review of a different company and I couldn't login. I do not know the exact source of this glitch or whatever you want to call it. But believe it or not, I have had experiences with web companies that play hateful games with their users/customers (in the somewhat more distant past). So I chalk this up to either sheer incompetence or outright bias as I haven't had much problem with other websites recently. I do not recommend it to anyone. And yes, I am posting a review on a review site about a bad review site. The world can be a ridiculous place.

1
Date of experience: Jun 20, 2020
Edna H.
shadowcensors, view count false

so I might expand on this later....but basically 2 things:1) the view count on SJ is false. it's wrong. the view count will increase before your review goes live, and will also increase when your review is not publically visible.2) importantly, SJ shadow censors. your reviews and comments will/might only be visible from your own login. log out, and they won't exist publically.internet tip: when you submit content anywhere, log out and check your content is still visible.

3
Date of experience: Jun 03, 2020
Phineas Long
Its a data aggregation site

Its a data aggregation site - be prepared to get spammed.once i posted my review on sitejabber i got a flurry of spam. i know this because i created a single email for sitejabber.com reviews. also, they require your mobile phone number - that tells you they are not interested in your reviews but really your personal data.

1
Date of experience: May 29, 2020
Ralphie
Hmmm...when I publish negative reviews…

Hmmm...when I publish negative reviews on this site, they get published. When I post positive ones, I can't seem to find them. It appears they weren't published. What is this organization's business model? It is really to inform people of positive and negative experiences with businesses? Or is there a more sinister objective at play? I heard from a friend that this company publishes negative reviews, boosts the SEO of their site in search results, and then holds the company's reputation hostage in exchange for a fee. Not very credible to say the least. I'm reporting the company to the Better Business Bureau.

1
Date of experience: May 22, 2020
Ben Haug
Very good and big

5
Date of experience: May 12, 2020

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Business Details

  • Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
    See more

  • email sayhello@smartcustomer.com
  • language https://smartcustomer.com

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