smartcustomer.com

2.3
2.3 Based on 200 reviews

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so e...

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Average Rating

2.3

/
5

200 Reviews

5 Star
24%
4 Star
9%
3 Star
2%
2 Star
5%
1 Star
59%

Filtered Reviews

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Review Time

Madarrow9218
hello

helloVery good site and if we can focus with a little and Hand-maker of the site and its backup team I'll thank you for your.

5
Date of experience: May 11, 2020
Lauryn
Excellent trustworthy review site…

Excellent trustworthy review site designed for the costumers not the company's. staff are easy to work with and always reply quickly and to the best of their ability Sitejabber doesn't have the same laws or stiff rules Trustpilot has where the company's clearly manipulate this to their benefit. No give me Sitejabber any day over Trustpilot who i don't trust at all.

5
Date of experience: Apr 22, 2020
MrShiya59
better than trust pilot in some regards…

better than trust pilot in some regards however they manually review stuff and they often do not post things because they want business to pay them so not ethical, i wonder if sitejabber and trustpilot are run by same people

1
Date of experience: Apr 12, 2020
Great Review Site

After spending a lot of time writing reviews on other websites, I've found SiteJabber to have an easy-to-use website with a great user interphase experience. Similarly to other reviews sites, there are always some reviews that get through that have nothing to do with the company, are completely unhelpful, or are gibberish, but I've had that experience less with SiteJabber than Trustpilot. SiteJabber does have about 1.5 million site visits per day (as per SimilarWeb) compared to Trustpilot's 30 million+ per day, but I like their site a lot especially with the community of reviewers. I like that users can see how many times their reviews were viewed, one another's votes on each review, and reviewers' fans.Overall great experience

5
Date of experience: Mar 25, 2020
Allan Ross
This website made my online experience flawless

This is a great website! I always check it when dealing with online services. It helped me to stay off the poor services and check only the best, so most of my online experiences are free from troubles. This was a great idea indeed, and good that the website moderators do not intervene a lot. Reviews sound natural and looks like they easily recognize fake ones to delete them.

5
Date of experience: Mar 25, 2020
David
Awesome website

5
Date of experience: Mar 14, 2020
Barry Powell
Horrible

Horrible, fake reviews, they don't remove the the spam reviews and it's just a bad way of getting info

1
Date of experience: Mar 12, 2020
Iona W.
I placed a review on Sitejabber for…

I placed a review on Sitejabber for DHGATE and I had hoped that they would help me, They are NO different to DHGATE scammers who take your money and do NOT send any items.This site was meant to help and I have now been totally ignored by Sitejabber.I had messaged a DHGATE rep and they say they cant help... More to the point they WON'T HELP ME, My order number is 3171106911 and they have now IGNORED me, DHGATE have stolen money from me and the seller who is HIHIR1219.2019-12-16 23:10:01 Amount: £62.80 Seller: hihir1219 Online Chat Message Seller Order NO:3171106911 Buyer canceled refund request The item(s) will be shipped on or before 2020-03-05 23:11:29. Christian Dior bag Wo ... Option: 1£31.402 Piece .I have waited 4 months and DHGATE thinks this is acceptable! I am totally disgusted with them all, I am a pensioner and they have robbed me of my pension, I just hope that their parents do not suffer the way I have.Pay me my money back is all that I ask.Thank you

1
Date of experience: Mar 07, 2020
Bernard Wright
Posted my review and then a few days…

Posted my review and then a few days later took it down and ghosted me. Looks like they are actually an online scam to extort companies by posting negative reviews, and then removing them, I presume for a fee.

1
Date of experience: Feb 23, 2020
Kim Brown
Don't post real reviews

I've tried leaving a couple reviews on sitejabber, both times the reviews were never posted, what's the point?

1
Date of experience: Feb 11, 2020

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Business Details

  • Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
    See more

  • email sayhello@smartcustomer.com
  • language https://smartcustomer.com

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