Review Time
I recently attempted to sign up for three gift subscriptions but faced multiple technical glitches during the process. Now, only one subscription shows up in my account, and I lack confidence that the others will be delivered. I tried to cancel the order, but there’s no chat support, no phone number, just an email that isn’t working due to exceeding its quota. This leaves me without a way to reach out for assistance. Their responses to reviews suggest they are making it difficult for dissatisfied customers to cancel orders, even when nothing has been shipped. It seems I may have to dispute the transaction.
First time customer and VERY costly mistake signing up. I made my first purchase ($260) a month ago and it hasn’t shipped yet. No updates, nothing. This was meant to be a Christmas gift so I emailed several days ago that if it is not delivered by Xmas Eve I want a refund. No response, despite the automated reply they try to respond in 24 hrs. Feels like a total scam that I will have to fight my bank with for a refund. Constantly get blasted with promotional emails though, so that’s fun!
Just tried to sign up for 3 gift subscriptions. I ran into a lot of technical errors in the sign up process and now only 1 subscription is appearing in my account. I don't have confidence that these will actually be delivered, so I attempted to cancel, but there's no chat, no phone number, just an email address which is bouncing emails back because they're over their email quota with their hosting provider. So I have no way to contact them. You can see from their replies to reviews here that they're intentionally preventing unhappy customers from canceling orders, even when nothing has been shipped yet. Looks like I'll have no choice but to dispute the transaction.
Ordered an expensive box on Dec 12 (6 days ago). No word from them about updates. Chat on the website is down. Phone number is disconnected. Their emails are bouncing back. Almost feels like a full on scam at this point. No way to contact them, but still able to purchase items. Their Facebook page has users seeing the same thing from orders not even being shipped from over a month ago. Something is going on. If it's a busy holiday season issue (please just give a notice of that and make us aware of delays). Getting a bunch of eBlasts from them marketing candy and boxes they don't seem to plan on shipping. Feels wrong.
If we could give negative stars, we would. Totally avoid this company, Snack Crate. Seems to be a scam. We ordered $50 worth of candy on November 22, it is now mid-December, and nothing! No word from Snack Crate, no email, nothing. There is no customer service number, they do not provide a tracking number, do not answer emails. There is a "chat" feature on their website, which does not work; another scam. How does this company stay in business?
They delivered first order to my old address but it was returned at that time i I emailed them and they stated they would update my new address and send it to me in which they did, Fir the December order they shipped to the old address again and I emailed them letting them know and the have not resolved but ignored me. They ar a scam,
I signed up for a crate on a black friday special and had nothing but problems. The snacks themselves were not worth the price of the box and most of them were stale. I was hoping to get a refund and cancel my subscription but was informed that it wasn't possible. Apparently the only way to get out subscriptions even when unsatisfied is to pay more money to the company, they called it "fair exit option". Whats fair about paying another $30 to a company that scammed me and refuses to refund an unhappy customer? Definitely a shady and scammy company, I've used other snack subscriptions in the past and never had any issues with my orders or ending subscriptions whenever I wanted. Save yourself the trouble and go elsewhere.
I purchased a one time box as a gift. I was supposed to be charged $35.99 as this was the total when paying with Apple Pay. Once I received the apple notification, the final charge was $44.99. This was not tax. I wrote the company via their email address and was informed that I had upgraded the box hence the additional $9. This was not the case. If I had, it should have shown in my total at time of payment. It did not. Their solution was for me to return the box and exchange it for the lesser priced one. It’s a gift being sent to someone in another area. I’m not asking them to return it. I decided to let it go but I feel that they need to be reviewed as this is a deceptive business practice. I will not purchase from them again and want others to beware of them as well.
Horrible company. Horrible customer service. After realizing that there was a problem with the charges, I tried to cancel. It was an hour after I made the order. They refused. I got the run around. I contacted my bank to remove the charge. Avoid this company.
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SnackCrate creates unforgettable experiences through a monthly box of global snacks.
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