Review Time
I love these tights so much I will never buy any other types of tights again. Being tall and having rather large legs has always meant that I lose circulation in my toes or I inevitably have a hole in the big toe by the first wear. Instead I can now wear so many of my dresses again as I finally feel super comfortable in my tights, thanks to their sizing system. They don't use plastic everything is sent wrapped in paper so it's very eco friendly and they've so many lovely designs to choose from. I've also purchased the chub rub shorts and they are a godsend in the summertime. Very tempted to try some of their actual clothes as I have been blown away with their quality!
Placed order Jan 12 but have not received it. Messaged snag, but even though I had a reply a few days later , when I responded to that message 10 min later , it took two days for a reply . I have now had five emails from 3 different people and still no resolution regarding my order . Have been offered a replacement or refund and am still awaiting confirmation what they are doing . No way to contact other than one email . Very poor customer service ! Surely if a case is opened it should be dealt by that same person for continuity.
I ordered from the EU site a month ago and still haven’t received my order. A couple of days ago I received a letter from customs stating I have to pay import costs because my package was sent from the UK!I have reached out to customer service but still no reply.
I love the tights - genuinely no roll down and no pulling up repeatedly throughout the day. At 6ft this is genius! Clothes are good quality and fit is true to size. My only issue is the dispatch. Still waiting on items ordered 4wks ago to be dispatched. I order from them but only when I can wait. If need quickly they're not my go to.
Are their tights a scam? Both pairs I bought got holes within hours whilst doing everyday activities that my other brand tights never had issues with. One pair immediately in the bin, another had to be repaired with a needle and thread. What’s worse, I complained to their contact email address, got a message back about a ‘lost delivery’ rather than a response to my quality issue and haven’t heard back from them. Hugely frustrated as it’s just money in the bin.
I like Snag but the shipping process is so laborious. I don't really understand why something takes so long to be received... the order always takes the maximum of 5 working days to be dispatched, and then, the courier they use (Evri) takes an age to update too. I appreciate the latter is out of their hands but when paying £4.99 for delivery I do expect a better service - I would rather they used DPD or another more reliable courier. It really puts me off buying now. Years ago the experience used to be seamless but since moving into more than just tights, the quality of some things and the issues with delivery have expanded. I'd like to see Snag do some Lipoedema-friendly clothing in the future, and if they do I will be interested, but this may be my last order for a little while now as they're very quick to take your money but not very quick to deliver the goods.
I purchased their 'fleecy leggings'The description reads "Brave the chill without the bulk. Our SubZero Leggings are here to keep you warm, cosy, and unstoppable all season long. We took the famous fit and support of our leggings and lined them with a light, super-soft fleece that locks in warmth while feeling snuggly against your skin."This description is an outright lie. These are not fleece-lined. There is no lining, and there is no fleece. Customer service is slow. The description is untrue and I will be reporting them to trading standards via the citizens advice bureau and recommend others do the same. Not lined. Not fleecy. Unethical and dishonest traders.
I love Snag tights but the time to dispatch is just shocking. Why provide a timescales for delivery when you cannot stick to it, if you’re having problems be transparent and let people know when ordering. And it’s always the same response, “an influx in orders” no matter when you order. What’s more annoying is I live a stones throw away from the main warehouse and still been waiting a week and no dispatch. I had to chase them because no email confirming dispatch and now it shows the courier is waiting on it. Do better.
I love these tights so much I will never buy any other types of tights again. Being tall and having rather large legs has always meant that I lose circulation in my toes or I inevitably have a hole in the big toe by the first wear. Instead I can now wear so many of my dresses again as I finally feel super comfortable in my tights, thanks to their sizing system. They don't use plastic everything is sent wrapped in paper so it's very eco friendly and they've so many lovely designs to choose from. I've also purchased the chub rub shorts and they are a godsend in the summertime. Very tempted to try some of their actual clothes as I have been blown away with their quality!
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