Review Time
I placed an online order expecting delivery within 4 days, but it has now been 10 days with no updates on my items. The support team has been completely unresponsive, leaving me frustrated and uncertain about my order. This experience has been disappointing and lacks professionalism. I cannot recommend this service.
I placed an order online expecting it to arrive within 4 days, but it has now been 10 days with no sign of my shipment. The customer support team has been completely unresponsive to my calls and messages, leaving me uncertain about the status of my order. This experience has been very disappointing and reflects a lack of professionalism. I cannot recommend this service.
I ordered a ring online, and the price included all taxes and fees. However, upon delivery, I was asked to pay additional taxes and duties, which amounted to 10% on top of the original price! This resulted in me paying more than what was quoted. It has been a very frustrating experience.
Over the years, I've purchased several jewelry items, but two high-priced pieces have been particularly disappointing. One watch, which was quite expensive, fails to keep time despite being automatic. Now out of warranty, I simply wear it as an accessory. The second piece, a ring, lost its glass and subsequently the diamond. Both items reflect poor quality for a brand that claims to be luxury.
I urge you to avoid this brand. I bought a 10K diamond watch that required repairs four times within a year! The face cracked with minimal movement, the battery died, and then it started losing time, with the minute hand falling off. I am extremely upset. It’s hard to believe such a fashionable brand offers such poor quality.
My husband gifted me four pieces from the Happy Diamonds collection, and I've found them quite disappointing. While the two pendant necklaces are beautiful, the clasp tends to shift to the front, making it look unattractive. The matching earrings are too heavy, causing one of my ear piercings to stretch. The bracelet has several lengths, but since my wrist is small, there's excess that hangs awkwardly.
I anticipated a luxury experience, but the product quality and customer service have been shockingly inadequate. My ring required repairs almost immediately after purchase, which is unacceptable for a high-end brand. The repair process has been a nightmare, with endless delays and lack of communication. Months have passed, and I still do not have my ring or a refund. If you value your time and money, I advise staying away.
This company has been a complete disappointment! I sent my expensive watch for a battery replacement, and it returned in worse condition. Their response was that they couldn't rectify the issue and sent it back without any intervention. It's infuriating!
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Chopard is a Swiss manufacturer of luxury jewellery and watches.
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