snugly.com

I would not recommend buying from this company. My son waited 6 weeks for his weighted toy. Then it

I would not recommend buying from this company. My son waited 6 weeks for his weighted toy. Then it came with a hole in it. I tried to get clarity in delivery times but they were never specific. They told me I had to pay for the return of the faulty goods to china! This is a terrible service and poor quality toys. Do not by from them.

Date of experience: Feb 14, 2026

I have gave them a one star but that's to high I placed an order on the 16th December 25 with a 3 -

I have gave them a one star but that's to high I placed an order on the 16th December 25 with a 3 - 7 working days delivery time its now 57 Days and still not a word about when we will get the order . Yet they are still taking orders with a 3 - 7 working days delivery and they claim if your ordering they have stock available. It just has all the hall marks of one big scam . My advice is don't buy from this company .

Date of experience: Feb 11, 2026

DO NOT ORDER FROM THEM

Absolutely shocking service. I ordered over two weeks ago and my order still hasn’t arrived. Communication has been poor and the situation hasn’t been resolved. I strongly advise others not to order from them.

Date of experience: Feb 10, 2026

Ordered 13.12 Arrived 09.02

Ordered 13.12. Arrived 09.02. Tracking info, updates and replies to emails were non-existent. I was surprised it arrived at all. Quality is actually OK - very soft and well made. Decent size. Only the paws are weighted so not quite what I had hoped for.

Date of experience: Feb 09, 2026

It’s a scam..

Date of experience: Feb 08, 2026

BEWARE

If I could award minus stars I would.Ordered on 27th December still not received. Contacted customer services 3 times no joy.What a con please do mot waste your time or money with this company.

Date of experience: Feb 07, 2026

Ordered a red panda on december 9th

Ordered a red panda on december 9th. Still no sign and nothing from customer service

Date of experience: Feb 06, 2026

Still hasn't arrived after 8 weeks

Still hasn't arrived after 8 weeks. Trying to now get a refund.

Date of experience: Feb 04, 2026

Absolutely Awful - Avoid!

I ordered a product from this company in mid-December. I have not received this product over a month later. I contacted customer service and got one reply - it was generic, probably AI response advising they will investigate and get back to me. Since then, I've emailed them multiple times and heard nothing. They have effectively stolen my money, as the terrible tracking website they provided shows the item hasn't left China or had any updates since 29th December.The website just directs you to an email address when you have an issue - no phone numbers, and all addresses are in China. I'm effectively being ghosted. Avoid like the plague!UPDATE: This product arrived today (09/02/26) - 54 days after originally ordering, which is better than nothing. However, this review score remains unchanged, as Snugly have done nothing and returned none of my messages. Absolutely awful communication, and frankly dodgy business practices.

Date of experience: Jan 28, 2026

LOOKS LIKE AN ORGANISED SCAM

This company clearly looks like a very organised SCAM. I would contact trading standards to report your purchase. Im doing so right now. Ordered in December and not received products yet. Had many automated responses from 'Sarah Sayer' (probably a fabricated person) assuring me its on its way.

Date of experience: Jan 28, 2026