Review Time
I wish I had looked at the reviews before making a purchase! It took 17 days to receive my order, and the jacket I got is the lowest quality I've ever seen! This site is not worth your money! The return shipping is prohibitively expensive, so I'm left with no choice but to attempt to sell it. Now, I'm trying to leave a negative review to warn others, but the site won't let me. I'm extremely disappointed.
This seller is a scam. Like many others, I failed to check the reviews beforehand and regret it deeply. The product was not as described, and they are charging £32 for a return with tracking. They claimed it was delivered, but now they say it wasn't. I'm extremely frustrated. Please do not purchase from this service.
I frequently shop online, and I've encountered poor customer service too often. However, that was not the case here; the support I received was outstanding. After placing my order, I realized I had selected the wrong color item. The representative promptly responded and updated my order, changing the color and making things so much simpler for me. The service was quick, pleasant, and has definitely made me a loyal customer. Thank you!
I purchased a leather jacket on sale for £80, but the quality and overall look did not resemble the images on the marketing page! The jacket had a strong plastic smell. Now, I have to cover the return shipping costs, as the support team informed me they don't offer free returns! I won't be buying from this seller again. When I reached out for help with the return, they bizarrely requested pictures of the item, which is unusual since they should have the tracking and purchase details. I sent them three photos as requested. To add to my frustration, I checked the website today and saw the jacket is now listed for £60. Avoid this seller.
The black coat I received was far from what I expected. It feels like a scam; I would report them if possible. After nearly a month, I did receive a full refund, but the overall experience was terrible. They charged €139.00, then reduced it to €89.00, which is excessive for the quality. It looks like something from a market. I wish I could share photos! This company misled me about its location, falsely claiming to be based in Europe, while it actually operates from China. I urge others to report them. The brand label is deceptive, and the measurements are completely inaccurate. The oversized fit and quality are unacceptable. Please do not waste your money; more customers need to report this brand for the misleading ratings on their website and social media. I hope my review helps others be cautious. Thank you.
I'm currently dealing with a troubling situation involving this company that has made unauthorized charges on my credit card. I placed an order for face cream on November 28, and now, a month later, I still haven't received anything. The tracking system is malfunctioning and redirects to gambling websites. This company has charged my card twice, once on December 29, after which I emailed them to cancel and removed my payment method from their site. Just ten minutes ago, I received another notification of a charge! Their representative claimed it was for a subscription, but I never subscribed to receive items that have never arrived. This company is a scam, exploiting people's lack of awareness. I strongly advise against engaging with this business.
I wholeheartedly recommend this company. I bought a bag but later decided I wanted a different color. The customer service was exceptional. A representative went above and beyond to assist me, and I have now ordered the new bag. The quality of the bag is excellent and exactly as described. I will definitely shop here again. The customer service was outstanding, and staff like this representative are invaluable!
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