Review Time
Customer service is lackluster to say the least. I have been wanting to order a couch with this company for months now, not one single bit of response back, no one picks up the phone... nothing! Will not be purchasing a couch anymore
I wanted something that looks good but still makes sense for everyday use, and this Cloud Sofa delivers. I ordered the 3-Seater Modular Sofa on Black Friday and opened it after I got back from vacation.
It feels really sturdy with the solid pine base and beech wood legs, and I’m a big fan of the removable covers. Most messes have wiped off with water and soap, and diluted bleach worked fine for anything more stubborn.
Worth what I paid.
When I received my love seat I was not happy with the cushions (the batting caused the cushion to look striped) not a pretty look. Reached out sent pictures and they ordered new cushions. Well they sent the wrong color and size. Reached out again over 2 weeks ago (sent pictures again) and haven't heard anything. Now I have a large crate with the wrong cushions. Plus the new cushions are very hard. The sofa is mediocre at best. Waste of money.
I wanted something that looks good but still makes sense for everyday use, and this Cloud Sofa delivers. I ordered the 3-Seater Modular Sofa on Black Friday and opened it after I got back from vacation.It feels really sturdy with the solid pine base and beech wood legs, and I’m a big fan of the removable covers. Most messes have wiped off with water and soap, and diluted bleach worked fine for anything more stubborn.Worth what I paid.
If zero stars was an option I would give it. I purchased my sofa and ottoman back on October 10 with what was supposed to be a 7 day delivery but because of demand and logistics it would be longer. Sounded reasonable except delivery took over 2 months and then there is the scheduling of delivery and white glove professional assembly that has been a nightmare and total joke. The numerous lies, run arounds, misinformation and disinformation are many. So here I am on Christmas Eve with 4 huge ass crates with wooden supports sitting in my apartment obstructing my ability to get around my home I am left angry as hell when I should be enjoying this holiday season. I was told by Hans that assembly would be at 9 this morning but that was a lie and when I called him this morning he put me on a forever hold never to return and now no one picks up my calls. I am at the point I don’t even want this furniture anymore and that’s without even seeing it or being able to sit on it. At this point all I want is my damn money back. The headache and my sanity is not worth it. Piss poor customer service all the way around!!!
I received an email on December 15 saying my sofa was ready and asking me to schedule delivery of my new sofa. I scheduled for December 23 afternoon. Expecting delivery on the 23rd, I reached out twice the week before and customer service couldn’t tell me anything about delivery. I reached out again on the 22nd and a service rep sent me an email that they claim was sent on December 12 (prior to accepting my December 23 delivery date) saying my sofa was coming from overseas and won’t even get to the US until January 6th. Something is seriously wrong with the company’s customer service. Very disappointing. Will be spending holidays without anywhere to sit this year!
I actually bought this sofa because a friend recommended the quality, and I’m so glad I listened. I ordered it in early October and it showed up exactly a week later on the 17th. They shipped it through FedEx and the packaging was super sturdy, so everything arrived in perfect shape.The quality is honestly excellent. It was easy to put together and it's really comfortable. I’m also relieved to find out their warranty is the real deal, which gives me peace of mind.But here is the best part: I have a very active cat, and I was honestly shocked at how strong the slipcover is hahah. It’s holding up great! I actually contacted them because I want to get an additional ottoman using my reward points now. I can tell this sofa is going to last a long time even with regular use. Definitely worth it!
So I received my sofatica sofa in Grey in August, it is very pretty. It was just what I was looking for. The cushions fell very short of comfort for me. Not cloud like or supportive. I contacted customer care, sent them all the info that was asked for. Adam who was my contact was quick to get back to me about the issue. As of right now Adam has put in an order for new upgraded cushions free of charge. Not only are they replacing my cushions, Adam is sending me a whole new replacement covers so I can change the color of the sofa. It will be like I have a brand new sofa. Im waiting on the new cushions so I don't want to review the sofa yet but as far as customer care, Adam is the best. Thank you for your help Adam,Donna
Claim your business profile now and gain access to all features and respond to customer reviews.
Sofatica is a DTC sofa company known for modular sofas designed for real, everyday homes. The brand is often associated with life-proof designs that are easy to configure, easy to live with, and built with comfort in mind. Highlights often mentioned include machine-washable covers, plush real goose-down comfort, and US-stock availability on select setups for faster delivery. Its performance fabrics are frequently described as stain- and spill-resistant, making them suitable for pets, kids, and everyday messes. Sofatica also stands out for offering 24/7 customer support, which many shoppers appreciate when they have questions before or after ordering.
A few details that tend to get attention are Sofatica’s patent-pending locking systems. ModuleSecure™ helps keep sofa sections connected and stable, while CushionSecure™ is designed to minimize cushion shifting during daily use. Comfort is also more adjustable than many standard sofas, with options for adjustable cushion firmness based on personal preference. Delivery is optionally handled through scheduled service, including white glove delivery in many areas.
For added peace of mind, Sofatica promotes a 10-year limited warranty on structural components along with a 60-day home trial and return window, though details may vary by region and condition. Overall, the brand is often viewed as a practical, family-friendly option for shoppers comparing modern modular sofas or looking for Restoration Hardware alternatives at a more approachable price point.See more
homefire.co.uk
maisondumonde.nl
plusled.dk
99heirlooms.com
www.backyardcity.com
www.flags.com
www.kingscarpetoneworland.com
dkhardware.com
giantex.com
coolcabanas.com