solacejewellery.co.uk

4.4
4.4 Based on 200 reviews

Solace Jewellery was born to solve a problem. Millions of people worldwide struggle to wear jewellery without pain and irritation due to sensitive skin and metal allergies. Every single piece of jewellery we sell is hypoallergenic, meaning allergy-safe. W...

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Average Rating

4.4

/
5

200 Reviews

5 Star
79%
4 Star
3%
3 Star
2%
2 Star
2%
1 Star
12%

All Reviews

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Review Time

Aviva Barnes
Poor quality and disappointing service

Very disappointing quality - the earrings feel cheap and are significantly smaller than shown online. One pair even came with missing stones. Communication has been awful; they don't respond to messages and are ignoring emails. I would certainly not recommend this.

1
Date of experience: Dec 02, 2025
Gwendoline Morgan
Poor quality

Poor quality - the earrings feel cheap and are significantly smaller than depicted online, with one pair arriving missing stones. Communication has been terrible, with no response to WhatsApp messages and now ignoring emails. I would not recommend this service at all.

1
Date of experience: Nov 27, 2025
Hilda Sanders
Adorable!

Arrived promptly. I opened the box with my daughter (who is 3), and her favorite was the gold love hearts which she wore immediately with no irritation or reaction. Just as I was about to discard the box, there were some sweets included for my little one. Such a sweet and charming touch. Wishing you continued success in your business!

5
Date of experience: Nov 26, 2025
Carmelita C.
Disappointing delivery

Upon the first delivery, the necklace was tangled and there was only one earring back. The second delivery had an acceptable necklace, but the earrings were so small that I initially thought there was nothing in the pouch, not at all like the advertised size. Quite disappointing.

1
Date of experience: Nov 25, 2025
Peleg
Overall positive experience

Reasonable prices, effective communication, and quick delivery - everything one could ask for.

5
Date of experience: Nov 21, 2025
Hervey B.
Exceptional customer service

Exceptional customer service. High-quality product, and I will definitely be purchasing again.

5
Date of experience: Nov 21, 2025
PH58
Perfect for gifting

Nicely packaged in a beautiful gift bag, along with a packet of sweets.

5
Date of experience: Nov 21, 2025
Rendell L.
Extremely poor customer service!

I wish to exchange a product, having already returned it and requested a refund. I emailed for confirmation but received no response. It's been almost 10 days with no refund or reply. This is incredibly frustrating.

1
Date of experience: Nov 20, 2025
Charmaine Carter
Fantastic experience!

Fantastic experience! My two daughters have sensitive ears and can only wear specific jewelry, so I was initially hesitant due to the low prices. We ordered the screw-back sets to prevent irritation, and both pairs arrived within 2 days. They've worn them for over a week without any issues, and the packaging was stunning. Overall, a great experience; I would definitely order from here again!

5
Date of experience: Nov 18, 2025
Israel
Earring reaction concern

I have tried to contact this service regarding a reaction I experienced from their earrings. I emailed last week and finally received a response late Friday evening, to which I replied immediately, but now I'm left without a response again. I also messaged on WhatsApp, but received no reply. This is not great customer service!

2
Date of experience: Nov 07, 2025

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Business Details

  • Solace Jewellery was born to solve a problem. Millions of people worldwide struggle to wear jewellery without pain and irritation due to sensitive skin and metal allergies. Every single piece of jewellery we sell is hypoallergenic, meaning allergy-safe. We do this by using metals that do not release the harmful alloys that people are most commonly sensitive too. Not only is all of our jewellery comfortable to wear all day long, it's also tarnish free so it will not turn green or fade, and it's safe to wear in the shower, swimming, at the gym. In fact, most of our customers wear it 24/7. The best part is, it's affordable and our designs will stand out in any jewellery box, making it the perfect jewellery for everyone.See more

  • email customerservice@solacejewellery.co.uk
  • call 02031466644
  • language https://solacejewellery.co.uk

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