Review Time
DECEPTIVE. The product I received was nothing like what was shown on the website. It was made from low-quality material, had a completely different style and color, and was poorly constructed overall. When I raised my concerns, they initially proposed a partial refund, but the item was so subpar that it wasn't worth keeping. They then informed me that to obtain a full refund, I would need to return the item to another country at my own cost. I reminded them of my consumer rights and pointed out that, since the item was not as described, they should cover the return shipping. After that, they ignored all my subsequent emails. The item was ultimately useless and ended up being discarded.
I noticed several negative reviews before placing my order, which made me a bit apprehensive. However, my jacket arrived in excellent condition and was very well packaged. The stitching and overall quality are impressive, far exceeding my expectations. Shipping took the standard time mentioned in the policies. Some individuals clearly don’t pay attention and then end up complaining unnecessarily.
Extremely frustrating experience; I waited weeks for my item to arrive. When it finally did, it looked nothing like the image displayed on the platform. It was see-through and very flimsy. I would never recommend this service as they refused to issue a refund. Avoid at all costs.
I ordered a winter fleece. When it arrived, I discovered that the XL size I typically choose was too snug and the sleeves were short. I reached out for a return but received no response. The phone number listed on the website was also unhelpful. Feeling deceived, I contacted my bank, which initiated a chargeback for the original amount and addressed the issue with the company, giving them a month to contest the chargeback. They did not respond but later attempted to intimidate me through email, threatening debt collection. I requested a return address multiple times, but they refused to provide one, insisting I pay 50% of the original price to keep the fleece, which I declined. If debt collectors get involved, I plan to contest them through consumer advice and trading standards. This service should be avoided.
This company is fraudulent. Avoid purchasing anything from them. My items never arrived, despite being repeatedly told they had been dispatched and receiving a false tracking number. It took over a month for me to reclaim my money through Chargeback.
This company portrays itself as a British entity, but it is actually based in China. Their products take a long time to arrive because they ship from China, are of low quality, and the prices are inflated due to their false UK identity. Similar items can easily be found elsewhere.
This company misrepresents itself as a local business. Their products take a long time to arrive from China, are of very low quality, and they charge higher prices by pretending to be based in the UK. You can find similar products on other platforms.
I found this item on social media and ordered it as a Christmas gift for my wife. The product received was identical to what was shown online. The size was accurate, and the quality was satisfactory. I had concerns due to the many negative reviews, but I can only say I'm quite pleased with the jacket.
Avoid this company. I ordered two clothing items, which took about three weeks to arrive as they came from China, even though they present themselves as a UK-based business. The clothing quality was very poor, and when I tried to initiate a return, they made the process extremely difficult. After five days of emailing, I still couldn't get the return address.
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