Review Time
Company did not sent shipping email conformation and tracking information after asking numerous times. I finally received information from my Discover Card. Item lost by USPS with no recourse because the time to file a claim for 100.00 had expired. Disputed with Discover Card and it was found in favor of vendor. I am out 167.00 with no recourse.
BEWARE! VERY SHADY business practices. Once a “Family Owned” company, has been sold to a very different type of owner/operator. The new owners have contrived a scheme for baiting sales. Item costs are the cheapest, under other online competitors and “standard” shipping costs appear to be free until a “shipping cost” for each individual item is added to the cost of each item (even with multiples of 40-60pc.) at the last of the 4 stages of check out. The ridiculous “shipping costs” added to each item does not show as a shipping cost but the total cost is magically adjusted as you process the purchase. Then they added +\- $25 for “Shipping Insurance” which is chosen by default but can be removed.My order went from $780.00 to $1030.00 at the 4th stage of check out (after they had my credit card information) I have NEVER seen an online business operate with such contempt for customers.P.S. It is also very difficult to locate a platform to log a negative review (I’m guessing that they purchased anonymity on Google) THANK YOU TRUST PILOT!
There is so much to say about this company. And yet you have to search for a place to write a review…First off, I ordered a bag of insecticide and when I got it, the bag had a cut in it. I did not open the box with a knife and the outer box was pristine so it was clearly not a shipping problem. It was packaged that way. When I contacted customer service, they immediately dismissed me because I didn’t have shipping insurance. I explained I didn’t need shipping insurance because it happened in packaging. They explained the customer takes responsibility for the item as soon as it leaves their facility. I explained it was in that condition in their facility. All I was asking for was a refund. I’d even ship it back to them. I was denied 5 times before asking for a supervisor…twice. I still have not heard from a supervisor. I’ve never been treated like this before. It’s appalling. Poor excuse for a company. Do not purchase from them. Find any other company.
Have ordered from them in the past. No issues. This past order is a complete reversal. Since they reorganized their website in 2024/25 this company sucks. Ordered 4oz acelepryn. What I got was a half used bottle without an application label and a crusty leaky top. There's no sign of leakage in the padded shipping envelope, and when I called them to discuss, they blamed me for not buying shipping insurance. They said this couldn't have happened as they only ship new materials... and yet, I have what I have and was blamed for not playing their upcharge game. I got a half empty bottle that when new would have the full label booklet attached to the lid. I didnt receive a new bottle.
Pros: Good prices.Cons: If I could give them 0, I would. They sent me the wrong product and I had to go in person to ship a FedEx return. I was told that the correct product would be shipped when my return processed. But that was a lie: when I asked them to cancel the reshipment and issue me a refund, I was told that they had already refunded me and no reshipment was ever sent.
Solutions is a fraud. The company tells you FedEx is the reason your products didn't get delivered, but the company never calls FedEx to get the packages. Solutions creates a label, then keep the packages. You are paying for merchandise they never are held accountable the federal government needs to close this company.
As others have echoed, this company has no interest in ensuring customers receive their product in a timely and intact manner. They force you to purchase insurance to cover their poor shipping practices. I naively did not choose the insurance and am out hundreds of dollars, as the product was damaged in transit. Solutions will file a claim with FedEx to get reimbursed, while I get nothing. Their customer service team had no empathy for my situation and was unwilling to refund or reship the chemicals. They did not care that I was a repeat customer and were condescending throughout the process. Never again!
I paid triple shipping costs to get expedited shipping (it says 1-3 days). It took over a week for my product to arrive. They then refused to refund the expedited shipping costs because they said they have no control over shipping times. If that's the case then DONT HAVE AN OPTION FOR EXPEDITED SHIPPING ON YOUR WEBSITE THAT SAYS 1-3 DAYS GUARANTEED. Buyer beware
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