Review Time
Soma took a lot longer than other vendors to ship my order. Order didn't work out, immediately returned to Soma (via mail). Took about a week and half before Soma acknowledged my return and then their correspondence indicates that it can take 2-3 weeks for a refund. That is ridiculously slow and I'll never buy from this company again.
They have gone downhill. I’m not receiving orders. Can’t cancel the order they make you wait over 16 days. You lose the coupons or rewards that were used on the order even though they’re the ones that failed fulfilling order. Quality has changed immensely over the years. I’ve been a customer since the early ‘90’s. It’s sad to see what used to be a decent company go downhill so badly along with their sister company Chicos.
$64 bra fell apart on first wearing! Customer service was on par with the quality of the bra. They offered me $20 to put toward my next purchase! And they wouldn't take it on return as it had been worn and the tags had been removed.
Says free returns but then a $7 fee. When I contacted customer service three weeks ago, they reiterated that. it's free. I asked for help and no response to three emails. Really? And the bra is hugely disappointing - little support and narrow straps that dig in.
Soma shipping and customer service is the worst. I ordered an online order 12 days ago and still waiting for it to arrive. Tracking just changes to next day when doesn’t come by 7. I contacted customer service and talked to Divya and she was like a robot.. absolutely no help. I called customer service and they said wait 3 more days. You have got to be kidding me. I have to wait 3 more days before I can get a refund or have it reshipped. I love Soma products but this is making me think it’s time to find a new retailer. Beware of the shipping policy. If you order upgrade for expedited shipping. Not sure how that will work but it hopefully would be better. I am so disappointed in Soma after years of buying from this retailer.
Carole and Isabelle welcomed me into the store. This was my first visit at Soma's. Isabelle measured me and we starting a dressing room. I have high standards and these ladies were kind, knowledgable and fun. I will certainly be returning to Soma's. When I was leaving the store, they welcomed another customer the same way they welcomed me.
I purchased two bras from the Clinton Outlet store in Clinton CT while on vacation. The saleswoman was very attentive and helpful. However she insisted that my usual size, 36 C, was too small and that I needed a 38D. I ended up purchasing the bras in that size for over $100. Here it is a few weeks later and they are the most uncomfortable bras I've ever had, and the band is too big. I'm already on the tightest band setting and its still too big. My true size is 36. No way to return them since I live in NC. Very disappointed!
I bought 2 bras for $147 and after 2 months the strap on one of them broke. I called customer service and because it was 15 days after their return period they said they wouldn’t do anything but give me 40% off a new one. This is ridiculous and I will never buy from them again and nobody else should buy their products either.
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