Review Time
TERRIBLE online ordering - totally unreliable. In the stores I have purchased a large number of Cool Nights Pajama Sets over the last year to give as gifts and for myself. They are good quality and very comfortable - and yet very expensive unless you catch a seasonal sale. HOWEVER, TWICE I have ordered a specific set online, paid with my credit card, received an immediate email that confirms that the purchased pjs are ready for pickup (which is what I requested). BOTH TIMES I have driven at least 25 minutes to the store to pick the purchase up, and BOTH TIMES they were no longer available. THE REASON I prefer to pick up at the store (and also actually purchase when I'm in the store) is because the only delivery Soma offers is through USPS. This is the most unreliable and corrupt delivery avenue possible. The complaints against the United States Postal Service are massive and all over the country - so why doesn't Soma use FedEx or UPS??!!! I will never order from them again!
I have been a customer of Somas for 40 years or more. Have worn no other pajamas but Somas in all those years. Well the love fest is over. I received a pair of Soma pajamas for Christmas in the size Large I have worn forever. They fit like a small so of course could not get my big toe in them. Either the sizing has changed drastically or they were sized incorrectly. Was unable to get to the store till yesterday but was told they were purchased just a few days over the 60 day limit and was not eligible for an exchange. Excuse me but I was not wanting a refund. Just wanted to exchange for the correct sizing. The tags were still on them also. So, thank you Soma for letting a dedicated customer know that they meant NOTHING to you for over 40 years. I will be taking all my other Soma pajamas to Goodwill as I will not be wearing Soma pajamas ever again. The love fest has ended due to your lack of respect for your customers be it long term ones or not.
Absolutely terrible customer service. I ordered 4 bras and none of them fit, so I went to the store for a fitting. The clerk measured me then told me my size was the size I wanted to return. I told her they didn't fit. She wanted to argue with me. She wouldn't give me a return, rather a gift card. I won't ever go there again. They sent me a survey about my experience which I did and asked for someone to contact me. No one ever did. I'm a lifelong shopper but will never set foot in Soma again.
Buyer beware: If you order something online from Soma and decide to return it, you will NOT get a penny back for 6 weeks. Soma will send you the free return label. It will be picked up by their return agent immediately. But 20 days after their return agent picked up MY return, it still hasn't made it to their warehouse. The Soma reps robotically repeat it takes 3-4 weeks for returns to make it to the warehouse ... and another 7-14 days for the return to be processed. In 2023, it should NOT take 6 weeks to get a refund. This is not how brands gain customer loyalty, and it certainly explains why Soma's ratings are so low. DO NOT BUY ONLINE FROM SOMA.
Be aware, they will cancel order with good discount saying that the items are "out of stock", even though they are still selling them online(for full price, of course). If you don't want people to use your coupon code, then don't send it to your customer! Will never shop here again
I ordered two unwire bras in April 2023. By August 2023 both bras had the unwire push through the fabric and damage my skin. I called for replacements. The answer was no, they do not warranty their products for any length of time. It's expensive to replace $70 bras every four months. Beware.
Just had THE WORST customer experience ever thanks to Pyonna . . . over a $5 item. After ordering over $900 in 30 days, 1 pair of panties had the elastic not sewn on for about 3 inches. They would not make it right because it was outside the return window.I let them know I was not trying to return, it was a manufacturing defect which has no time limit. I was just buying some to have spares.They refused to credit me. After 15+ years with Soma, I am done.
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