Review Time
I have never had any issues with any other bra brand before but with the soma bras the wire comes out of the bra less then a year. I called the store to see if there was anything they could do but it was already past the 60 days. I am sorry as much as these bras cost it should at least be a year warranty. Going forward, I will no longer me buying my bras from soma.
Went to local Soma (5304 Garden City, Cranston, RI) with a gift receipt for an item I had received as a Christmas gift (too small). Placed both on the counter and clerk proceeded to work on the computer. After a couple of minutes she says ok the item has been credited to the Discover card. I said wait a minute I don't have a Discover card. She said whoever bought it for you now has the credit. I said you didn't ask me what I wanted. She answered back that I didn't tell her. I said it was a GIFT receipt. It's three days after Christmas. Why did you think you anything but an exchange or merchandise credit? She then told me to call the person who gave me the gift and authorize another purchase. I said NO WAY I'm going to embarrass myself. Long and short of it I got no gift and I did get embarrassed by emailing the person who gave it to me to let them know they got credited and why. Called customer service today and basically they did not care. Won't be going in that place again.
I've had three negative experiences with the same associate at the Woodbridge, VA location, and it's clearly a pattern. The first time I brushed it off. The second was the day after Thanksgiving when I brought my niece in for a bra fitting--she left saying it was the most unhelpful service she'd ever experienced and refused to buy anything. My most recent visit was no different: unfriendly, unhelpful, and unwelcoming. I was ignored until I asked for help, and even then, this associate was less than happy to assist me. This location used to have the most professional, helpful, and friendly associates. What happened???I've also read other reviews describing similar issues at this location and with this associate. With the amount of money I've spent here, I'm now questioning whether I'll return and will likely shop elsewhere if nothing changes.
Pattern of poor customer service. Called the Naples Store trying to place an order and was hung up on three times. Fourth time I received a recording. I then called the 866 number and had a poor experience. I then called the Coconut store and during placing an order was put on a long hold and then my call was dropped.
AWFUL EXPERIENCE!!! I ordered a gift to be delivered to Dublin Ireland after seeing they offer international shipping. Was charged the purchase price plus $30 in shipping and additional European taxes which I paid because I thought the pajamas would be better quality than what I could get though Amazon or somewhere else. After getting a shipping confirmation to the address in Ireland, I logged in to track my package a week or so later and found it was delivered somewhere in Queens, NY. Customer service has been terrible. Three calls, all definitely people working out of their basements, calls dropped - and in the end they are refusing to refund anything but the merchandise price of $108. I am disputing the rest through my credit card. Stay away!!!!!!
My wife enjoys some items however this company is incredibly inefficient. They purged the previous orders on my account. CS rep insisted the items must have been purchased at a store. No store within 100 miles of me. Order processing and shipping takes an incredibly long time. Over 2 weeks is slooooow anytime of year but in December is really bad. Purchased other items online from similar companies on the same day and will have those items in 5 days or less. I doubt Soma will be around much longer with this level of service. Maybe place Christmas orders at Halloween ?
I asked for a price adjustment because I bought items that went on sales a few days prior. The first agent I spoke with stopped responding to me completely so I hung up and tried again. The next agent said I would get close to $20 back. But 10 days later and nothing has come back to me. I reached out again and they said that only one of my items is priced less today, so I can only get $5 back. Terrible, untrustworthy scammy business.*Update: after emailing with three agents and insisting on the price adjustment amount I was promised of $15 plus tax (vs. only $5 or a $10 voucher for my next purchase), the third agent sent me an email with a refund notice. Now I wait again. Fingers crossed. In the future, I will place a whole new order and return the entire first one to avoid this headache.
Every year I shop on black friday. I visited the store on fm 1960 and champions in houston, texas. The customer service I received was amazing. I have found in the last few years customer service has been thrown out the window. The individuals name is Melissa. I want to thank her for the attention I received in shopping at that store.
Have been a customer for as long as they have been in business. Wanted to exchange a bra for a different color and because it is just over 60 days nope! I will never shop in Soma or Chicos again. Horrible service and rude employee in Alabama store.
I have purchased panties from Soma for years. They were of quality material and most have lasted for 12 years. I just kept adding to my collection. This last time was such a disappointment. The lace came apart from the waistband because there was not enough material holding it. The panties themselves were a thin,less than quality material. Customer service refused to take responsibility and compensate me because I had missed the thirty day return policy.First of all, it is gross to think a company would want you to return worn panties. I sent a photo to show exactly why the lace came off. Customer service couldn’t care less so I’m warning others not to buy panties with lace around the waist. I actually am done with Soma. They used to have quality products…no more.
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