somersetbridgegroup.com

3.7
3.7 Based on 201 reviews

We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value....

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Average Rating

3.7

/
5

201 Reviews

5 Star
65%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
33%

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Review Time

Annabelle Powell
Having had to make my first claim

Having had to make my first claim and under upsetting circumstances ( I had been visiting my cousin who was on end of life care and on my way Home), Tom could not have ben more understanding and helpful and made the process so easy of processing my claim

5
Date of experience: May 01, 2025
Tara P.
SCAM COMPANY

1
Date of experience: Apr 30, 2025
Palmer Fisher
Dismissed my claim without even speaking to me - 100% my fault!!!!!

Dismissed my claim without even speaking to me. Took a (brief explanation) from another family member on the policy who wasn't even present at the time of the accident. Looked at a few photos sent over and their decision - 100% my fault for pulling out a parking bay. The CCTV show it was clearly the other persons fault (this has been backed up by a police officer). However, they cannot or will not review the CCTV footage. To add insult to injury the 3rd party involved was speeding and on their phone at the time of the accident. I am appalled at this decision and will be taking the matter further. Avoid at all cost

1
Date of experience: Apr 25, 2025
My girlfriend had to cancel her…

My girlfriend had to cancel her insurance because of car broke down. They ripped another £121 for a cancellation. It's a company which can take your money. They covered by Go Skippy. Never use them again. AVOID

1
Date of experience: Apr 23, 2025
MrSkipitHD_YT
Polite and explained everything

Polite and explained everything

5
Date of experience: Apr 16, 2025
Giles Foster
Absolutely useless

Absolutely useless I wouldn't bother using these. Absolutely crap. Unprofessional. Uneducated staff. Overpriced. Use a proper company. Don't follow up incidents or claims. Actually a waste of time even being insured tbh

1
Date of experience: Apr 10, 2025
Mercedes Long
Tom was fantastic and really helpful

Tom was fantastic and really helpful. Absolute credit to your company.

5
Date of experience: Apr 04, 2025
opsnake45644
Thanks Tom for your help and kindness

I had an excellent experience working with Tom! He provided fantastic service, walking me through the entire process with patience and clarity. His attention to detail and willingness to help made everything so much easier to understand. Tom went above and beyond to ensure I felt comfortable and informed every step of the way. I truly appreciate his professionalism and dedication to helping me out. Highly recommend!

5
Date of experience: Apr 04, 2025
Paul Walker
Stereo-typical Rip-Off Insurance Company

Contacted them for an emergency windscreen replacement and was give a date in 12 days time. Contacted them a 2nd time to emphasise the nature of the emergency and to try and get an earlier date and they said they would TRY and get back to me by the end of the day. They never, ever, did get back to me, so I organised the next day replacement windscreen through another company. They have now refused my refund claim because I never contacted them a 3rd time to chase them for their lack of action. Stereo-typical rip-off insurance company.

1
Date of experience: Mar 27, 2025
Hank Cooper
I was a little apprehensive after…

I was a little apprehensive after reading reviews but honestly I have had such a good and seamless experience. I made a claim via the third party insurance (Go Skippy) I am the non fault driver and my car was taken away for repairs that day and a hire the day after. It only took 3 weeks to get my car repaired and was updated throughout. Thank you so much.

5
Date of experience: Mar 25, 2025

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