somersetbridgegroup.com

3.7
3.7 Based on 201 reviews

We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value....

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Average Rating

3.7

/
5

201 Reviews

5 Star
65%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
33%

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Review Time

Andy Brooks
Tom was amazing and really helpful in…

Tom was amazing and really helpful in the first time in my life I was in the need of make a claim.Thank you very much Tom

5
Date of experience: Jun 10, 2025
WORSE COMPANY EVER TO USE FOR CLAIMS

Bag of Shit, wouldn't recommend at all, most of the staff dont want to be there and the customer service is appalling, especially the manager.I am a victim of a hit and run, when I gave them the registration number of the other viechle they confirmed its insured with a certain company. I contacted this company and they confirmed that they do not insure the third party's vehicle. When I made Somerset aware, the third party is not nsured with the information that they gave to me, they was asking me who was the insurers. LOLWhy am I doing your job? You should tell me and have the correct information.The claims people was telling me that I have to pay my access for my vehicle to be repaired knowing it wasn't my fault because they are not a 100% they can recover my money back because of the incorrect information. The database that they use must be OUT OF DATE OR NEED UPDATING because I contacted the same company who they use to gain insurance information and I was given the correct insurance details. (But not the one that they confirmed to me by 3 different agents).I am ready to cancel my insurance because of this s*** company.

1
Date of experience: Jun 09, 2025
Conor Clark
Chloe was incredible

Chloe was incredible. Im 42 years old and never had an accident. I was in shock and unsure of how to manage or proceed. Her kindness and gentleness is a great asset to the industry. Something I didn't not expect to encounter.

5
Date of experience: Jun 06, 2025
Quick friendly call

Called today and was answered quickly, spoke to Tom who was very reassuring and informed me fully of process. I am really pleased with service received

5
Date of experience: Jun 05, 2025
Made the stressful process very easy.

Made the stressful process very easy.

5
Date of experience: Jun 03, 2025
iRaZoKx11
do not use this company total crooks

do not use this company total crooks

1
Date of experience: Jun 02, 2025
AVOID LIKE THE PLAGUE

Sell you insurance then when signed, they ask for documents, when they get them, they say policy needs changed and then charge you £50 admin fee, and £550 to keep your car insured otherwise you need to cancel, if you cancel you get charged £35 plus a months fee plus a finance charge plus plus plus. You are better paying the extra £200 and going with a reputable insurerCOMPLETE SCAMMERS

1
Date of experience: May 27, 2025
_Chocolatine_
Excellent service by Karen who answered…

Excellent service by Karen who answered all my questions in stressful situation. Very knowledgeable and easy to deal with.

5
Date of experience: May 14, 2025
Very easy to contact and very polite

Very easy to contact and very polite

5
Date of experience: May 13, 2025
I Spoke to Tom who was very helpful

I Spoke to Tom who was very helpful, informative and caring!

5
Date of experience: May 13, 2025

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