Name: somersetbridgegroup.com
Telephone: 03448409500
Rating: 3.7

James Sanders Guest

Fair

Edit: fair enough, my issue was resolved at least I'm in the clear. Would recommend training the female staff to be polite as male staff seems to be very polite.

Date of experience: Feb 07, 2025

TH29 Guest

1 year ago

Adam was 10/10

Had an accident happen to me and the support team were amazing and helped me with every step. I spoke with Adam and he was patient, calm and kind when I was a bit shaken up. Absolute brilliant team.

Date of experience: Feb 07, 2025

Wilf Johnson Guest

1 year ago

Linda’s a superstar

Just wanted to share my experience with the company today. Linda went out of her to contact me to give an update. She made the experience ten times easier and less stressful. Appreciate her greatly! Thank you

Date of experience: Feb 07, 2025

Adele Butler Guest

1 year ago

Well done Tom

Well done Tom! He helped with my enquiry in a friendly helpful manner and put my mind to rest. He is an asset to your company

Date of experience: Feb 07, 2025

Frederick Brown Guest

1 year ago

Quick, Simple and Thourough.

Was very polite, helpful and informative. The process was simple and relatively quick.

Date of experience: Feb 07, 2025

Mia Clark Guest

1 year ago

Cancelled my insurance because somerset…

Cancelled my insurance because somerset bridge ltd acting on behalf of Watford insurance, made a claim they told me they wouldn't pay out because it was my fault sent me a letter stating that my car was being catergrised has cat n, did a hpi check and it showed my car has being a cat s and they had no right to do that, they didn't pay me out at all they also took my money stay away from somerset bridge limted insurance who work in paternship with goskippy and watford insurance,they have also refused to provide me with my no claims discount which I am entitled too has these were protected, I have raised a complaint with Financial obsdaman service now. Has they are being treating customer unfairly

Date of experience: Feb 05, 2025

Tyrone Ross Guest

1 year ago

Avoid this company

Avoid this company. Absolutely ridiculous rip offs. They discriminate against Muslims. Stay well awayWas asked to call back after the review. After waiting for almost 1 hour a rep called Zoe was unable to explain or justify or even retrieve the email I sent to the reviews team. Just proves the point made . Absolute waste of time. Don't go anywhere near this broker they are not insurers

Date of experience: Feb 05, 2025

Posy C. Guest

1 year ago

Claim procedure

Levian was great taking me through the claim process in a calm and positive manner. He noted the details of the accident clearly and concisely without me having to repeat myself and took me through the next steps.

Date of experience: Feb 04, 2025

Japse92 Guest

1 year ago

Still waiting after 8 weeks

Still waiting after 8 weeks. In all that time only 1 contact from company that son did not initiate. That was from CoParts who gave assessment value of car which has not been paid. 5 stars to Holly in settlements who son spoke to and she said she would get on to it, that was 2 Fridays ago. She sent email saying her managers would deal with it on the Monday as she only worked Thursdays and Fridays did they? NO , still waiting.

Date of experience: Jan 30, 2025

Tom Sanders Guest

1 year ago

Karon was very calm

Karon was very calm, sympathetic and helpful. I was very shaken up, but she guided me through the process and possible outcomes, taking the time to make me feel comfortable. Really nice to speak with a human being who was not just going through the motions