somersetbridgegroup.com

3.7
3.7 Based on 201 reviews

We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value....

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Average Rating

3.7

/
5

201 Reviews

5 Star
65%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
33%

Filtered Reviews

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Review Time

Sophie Sanders
ABSOLUTELY DISGUSTING CUSTOMER SERVICE

ABSOLUTELY DISGUSTING CUSTOMER SERVICE. AVOID!! Never replied to any of my contact, left everything until the last minute, messed up my payout giving my personal data and payment via BACs to a non representative solicitors (financial and data protection breach). Added a 4 week delay to my claim. Ignored my official complaint letter, ignored my follow up email. AVOID AT ALL COSTS.

1
Date of experience: Mar 02, 2025
Rogers L.
So far so good

So far so good. Initial call well taken by Tom and he gently led us through the process in hand.

5
Date of experience: Feb 28, 2025
Melvin
Corrupt organisation threats to my mental health, credit file!

why does Somerset bridge ltd AKA GO SKIPPY cancel your premium via text then threaten you say you owe them money £171 #corrupt #extortion at it worst and threaten to report you to credit agencies impacting my career, mortgage and mental health #fca i will not be bullied into debt unlawfully Damian Arnold CEO !!

1
Date of experience: Feb 28, 2025
Patrick
I spoke with a Karon this morning who…

I spoke with a Karon this morning who helped and guided me in the right direction after my car was hit from behind. Really helpful, would defo recommend!

5
Date of experience: Feb 18, 2025
If I could give less than one star I…

If I could give less than one star I would. I waited over 3 weeks to get my payout after an accident. Every time I called I was told the money would come that day. It never did. Also their staff speak very bad English which makes it almost impossible to resolve a situation. Awful customer service. Avoid like the plague

1
Date of experience: Feb 18, 2025
Lionel Ross
Person on the other end had a nice…

Person on the other end had a nice demeanor and was helpful.

5
Date of experience: Feb 14, 2025
Emma Rodriguez
Quick resolve my issue,very…

Quick resolve my issue,very professional people.Many thanks

5
Date of experience: Feb 13, 2025
Cyrus Rogers
The person dealing with my claim tom…

The person dealing with my claim tom has explained it to me very well with it being my first accident

5
Date of experience: Feb 13, 2025
Charles B.
Great customer service

Great customer service, straightforward process

5
Date of experience: Feb 10, 2025
Fablox
Very helpful with everything

Very helpful with everything

5
Date of experience: Feb 08, 2025

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