Review Time
Ordered covers for my sectional in the brown/chocolate covers at a price of 215.00 total. placed the order on 31 October 2025 with a expected delivery of 15-20 days. On 11/26/2025 I had not received the covers and checked again on the status and I got this response:
Hi Clifford,
Thank you so much for reaching out — and I totally understand the excitement (and the impatience) of waiting for something you picked out for your home. I took a moment to personally look up your order for you.
It turns out the exact color/style you chose ended up in a temporary stock delay on our side. It’s actually one of our most requested options right now, so a small group of customers who ordered around the same time as you are all waiting for the same restock batch.
What matters most is this:
your order is already secured in that upcoming stock, and your piece is reserved with your name on it.
We’re expecting the new stock to arrive in about 15–20 days, and as soon as it lands at our warehouse, your order will be one of the first to go out. You’re definitely in good hands — I’m watching it from my side and will keep you updated personally.
Thank you again for being patient with us. Small brands like ours really rely on understanding customers like you, and it genuinely means a lot.
If you need anything at all, just reply here. I’m here for you. ❤️
Warmly,
Chelsea, Soothing Home
That being said I patiently waited and on 12/22/2025, I sent this response:
Dear Chelsea,
I hope you are doing well. I'm following up on my order placed on October 31, 2025. You mentioned that the new stock was expected in 15-20 days and that my order would be among the first to be shipped. However, it's now been 26 days with no further updates on my order's status and going on 2 months since the order was placed. I understand the challenges faced by small brands and appreciate your efforts to provide alternative choices for customers. However, this extended wait time is becoming quite frustrating. If the delivery of my order is still 15-20 days away, I believe it would be best to process a refund at this point.
Thank you for your understanding and assistance.
Best regards,
Clifford Mainor
I then received this response from them on 12/23/2025:
Hi Cliff,
I’ve informed our warehouse team to cancel your order as requested.
Once the cancellation is confirmed, your full refund will be processed
right away.
You’ll receive an email notification once everything is completed.
Best regards,
Chelsea
Soothing Home
I figured that was it but I then had to contact them again because I had not received my refund to my PayPal account. I then sent another email on 1/8/2026:
Hello,
I hope you are doing well. I am writing to inquire about the status of my refund for order #145258, processed on December 24, 2025. The confirmation email stated that the total amount of $218.87 USD would be refunded and that it might take up to 10 days for the refund to appear in my account. However, it has now been 13 days, including the holidays, and I have yet to receive the refund.
could you please provide an update on this matter at your earliest convenience? Your assistance in resolving this issue would be greatly appreciated.
Thank you for your attention to this matter.
Best regards,
Clifford Mainor
This was the response on 1/9/2026
Hi Cliff,
The order has already been refunded. Please contact your bank for assistance, as processing times may vary.
Best regards,
Chelsea, Soothing Home.
On 1/22/2026 I sent this email:
Hello,
I hope this message finds you well. I am writing to follow up on my refund for order #145258, processed on December 24, 2025. The confirmation email mentioned that the total amount of $218.87 USD would be refunded within 10 days. However, it has been over 10 days, including the holidays, and I have not yet seen the refund reflected in my account.
Could you please provide me with a transaction or confirmation number that I can reference with PayPal to resolve this matter? Your assistance in resolving this issue would be greatly appreciated.
Thank you for your attention and help.
Best regards,
Clifford Mainor
1/26/2026:
Hi Cliff,
Thank you for the clarification. We understand your concern regarding the transaction dates provided.
We will follow up with our billing department to confirm the refund details, including the refund transaction ID(s), actual processing date, card network reference number (ARN or equivalent), and confirmation that these entries reflect issued credits rather than original purchase transactions.
We’ll update you as soon as we receive this information. Thank you for your patience.
Best regards,
Chelsea
Soothing Home
2/2/2026
Still no refund or response.
BUYER BEWARE!!!!
I placed an order that indicated it was fulfilled, yet I have received nothing after 3 months. The positive reviews claiming quick delivery seem misleading. I reached out to the support team six times, only to be told that a basic item was backordered, and that I would be the first to know when it was available. I will not be purchasing from this company again or recommending it.
I have not received my order, and despite numerous calls, no one answers. I have sent several emails but still haven't received a response! I feel like this service is a scam, taking my money without delivering the product, and my attempts to contact them have been futile.
the product is beautiful i got 2 colors and love them both. having 2 dogs whom the couch is their bed these covers are perfect no snags wash up beautifully. my only complaint is they do run a little large but thats better then too small. very happy with your company thank you
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