Review Time
Bought a king size ottoman storage bed base only on 6 June 2023. After a failed delivery, the second attempt was successful; however, the bed base was delivered but with no legs, clips, screws, etc. I accepted the order in good faith as I was promised they would be delivered shortly thereafter. I have chased for a couple of weeks when Adam said they would be delivering the next day. Waited another week and on 6 July I received some cheap chrome legs instead of the expensive metals ones I paid for, 2 clips were included but I have not tested those yet, and screws for the gas pistons are still missing. With an order scheduled for delivery on 17 June, I find myself still with no useful bed. Too bad as the base quality looks okay but service is appalling. My emails and calls are being ignored. Awful experience, particularly as I paid for all the extra services including assembling the bed so that I would not stress. I had expected a better service for a base bed thats costs over £800. As at today, the base still cannot be used.
Unbelievable that I am even being asked to make a review. I paid 50 deposit for a bespoke size bed and received one phone call wherein asked them to make sure the dimensions were correct. I have yet to receive any further response and no idea if the bed is even coming.
Unbelievable that I am even being asked to make a review. I paid 50 deposit for a bespoke size bed and received one phone call wherein asked them to make sure the dimensions were correct. I have yet to receive any further response and no idea if the bed is even coming.
I placed an order well over a month ago now, not heard anything since and they have taken the money out my account! Rang and left countless voicemails, lots of emails in unanswered! Managed to get hold of Adam on WhatsApp who said my delivery would arrive at the end of the week! Obviously it never arrived and now I can’t get a hold of anyone? I would really appreciate if someone from Sosoftbeds would contact me, otherwise I am going to have to report this seller to trading standards and contact my bank too!
I placed an order well over a month ago now, not heard anything since and they have taken the money out my account! Rang and left countless voicemails, lots of emails in unanswered! Managed to get hold of Adam on WhatsApp who said my delivery would arrive at the end of the week! Obviously it never arrived and now I can’t get a hold of anyone? I would really appreciate if someone from Sosoftbeds would contact me, otherwise I am going to have to report this seller to trading standards and contact my bank too!
Ordered but hadn't had confirmation email. Rang the no on the website but mailbox was full. Must admit I thought 'oh no' Then 30 mins later Adam called and reassured that my bed was ready and due to be collected by courier later that week. From there everything went wonderfully smooth. The bed came and I was apprehensive about the build but it is beautiful. Just what I ordered and wanted. The bed is sturdy and stylish. The only negative I would leave is that there were no fitting instructions. Wasn't a problem as I'd had a similar king size bed in our main bedroom fromAnother supplier so fortunate knew how to bolt on. It is very simple.
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At Sosoftbeds.co.uk, we don’t just sell beds – we create personalized, luxury experiences that elevate your bedroom design. Specializing in custom Ottoman beds, adjustable beds, and premium mattresses, we offer a stunning selection of more than 100 fabrics, allowing you to bring your unique vision to life. Whether you're aiming for a chic, minimalist look or a plush, opulent atmosphere, our bespoke beds provide the perfect blend of style, functionality, and comfort.
Our luxury Ottoman beds are designed with both elegance and practicality in mind, featuring hidden storage to keep your space organized while adding a touch of sophistication. If you're looking to infuse your bedroom with modern elegance, our adjustable beds are the perfect addition, offering tailored comfort that adjusts to your body’s needs – ideal for both restful sleep and cozy relaxation.
Each bed is expertly crafted with attention to detail, using only the finest materials, ensuring durability without compromising on aesthetics. Our customizable options let you choose the perfect fabric, whether you prefer a rich velvet, sleek linen, or contemporary textures that match your home’s design. From classic to contemporary, we have a bed to suit every taste and interior design style.
Let Sosoftbeds.co.uk help you create a harmonious, beautiful space where comfort meets luxury. Our team is here to guide you through every design decision – from choosing the right mattress to selecting the fabric that complements your room’s décor.
Reimagine your bedroom as the ultimate retreat – shop with us today for beds that not only offer exceptional comfort but also make a bold design statement.See more
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