Review Time
The bed bases were lovely when they arrived and easy to put together. Definitely worth the money we spent but the customer service was not great. I had called in January to discuss the bed bases i wanted and Umar asked that I call back when i was ready to purchase. I called back in March and spoke to Adam and we discussed free delivery and a 5% discount. We exchanged emails over a number of days and i paid a deposit online and arranged for delivery for the 2nd June. Adam asked me to contact him to remind him to apply the discount. So i emailed him twice about a week and a half before delivery and got no response. I phoned and the voicemail box was full so i couldn't leave a message so i emailed again and asked for a call back as soon as possible. Umar then phoned me and told me that the bed bases have not been made as they weren't booked in and i was supposed to call him and book it in. Wasn't entirely sure why seen as i had booked this in with his colleague. I wouldn't have thought that would have made a difference but it clearly did. He made me feel like i was the one in the wrong. I still wanted my bed bases as i had specifically chosen the colour scheme etc and they eventually arrived on the 7th June. But if i hadn't chased i would have probably still be sat here waiting. The customer service clearly needs to be improved.
The quality of the ottoman bed is excellent indeed. However, 2 pistons were missing. Contacted the company right after receiving the bed and they promised to mail them to me, but nothing had received after a week. I had to contact them the 2nd time to resolve the issue.
The quality of the ottoman bed is excellent indeed. However, 2 pistons were missing. Contacted the company right after receiving the bed and they promised to mail them to me, but nothing had received after a week. I had to contact them the 2nd time to resolve the issue.
I order a custom bed. The product is alright for the price. Sturdy good quality. Not sure if the base of the storage space is going to last but time will tell. The colour is slightly brighter than I excepted but I did not order a sample so have that in mind. At the same time it is still really pretty. There is no email confirmation of the order which initially got me worried and at time I struggled to get hold of someone on the phone. I did get call backs so again not too bad but also not ideal. Overall I would buy again from here.
I order a custom bed. The product is alright for the price. Sturdy good quality. Not sure if the base of the storage space is going to last but time will tell. The colour is slightly brighter than I excepted but I did not order a sample so have that in mind. At the same time it is still really pretty. There is no email confirmation of the order which initially got me worried and at time I struggled to get hold of someone on the phone. I did get call backs so again not too bad but also not ideal. Overall I would buy again from here.
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At Sosoftbeds.co.uk, we don’t just sell beds – we create personalized, luxury experiences that elevate your bedroom design. Specializing in custom Ottoman beds, adjustable beds, and premium mattresses, we offer a stunning selection of more than 100 fabrics, allowing you to bring your unique vision to life. Whether you're aiming for a chic, minimalist look or a plush, opulent atmosphere, our bespoke beds provide the perfect blend of style, functionality, and comfort.
Our luxury Ottoman beds are designed with both elegance and practicality in mind, featuring hidden storage to keep your space organized while adding a touch of sophistication. If you're looking to infuse your bedroom with modern elegance, our adjustable beds are the perfect addition, offering tailored comfort that adjusts to your body’s needs – ideal for both restful sleep and cozy relaxation.
Each bed is expertly crafted with attention to detail, using only the finest materials, ensuring durability without compromising on aesthetics. Our customizable options let you choose the perfect fabric, whether you prefer a rich velvet, sleek linen, or contemporary textures that match your home’s design. From classic to contemporary, we have a bed to suit every taste and interior design style.
Let Sosoftbeds.co.uk help you create a harmonious, beautiful space where comfort meets luxury. Our team is here to guide you through every design decision – from choosing the right mattress to selecting the fabric that complements your room’s décor.
Reimagine your bedroom as the ultimate retreat – shop with us today for beds that not only offer exceptional comfort but also make a bold design statement.See more
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