Review Time
I placed an order purchasing parts recommended via their registration search facility. Dispatch and delivery were excellent but 2 of the 4 parts were not the correct items for my vehicle. Interestingly, their site lists the correct part as not fitting my vehicle, of which they only had front left listed.
After an email to support I received a response from Noah requesting further information about my vehicle in order to remedy the situation. I replied straight away and have received crickets in response despite sending further follow up emails to Noah via support and the online contact facility.
Sparesbox's phone number 1300 117 587 is disconnected when I call......very dodgy.
I require the parts today not some time in the future so I had no choice but to reorder from another supplier who answered my calls promptly with courtesy.
Meanwhile here I am with $414 worth of useless parts and $400 of parts coming.
Thanks Sparesbox
Repeatedly advertised items as “in stock” but shipped late or not at all. Multiple orders delayed — one took over 6 weeks and only moved after I repeatedly contacted customer service, who gave vague apologies and no reliable solution. Poor inventory management and communication; I don’t recommend this store.
I ordered a clutch reservoir, but the lid is far too large for the reservoir and lacks threading. What am I supposed to do with this so-called 'complete replacement'? Additionally, it took over 3 weeks to arrive. It's frustrating that parts ordered from overseas arrive faster than this.
I ordered parts that were listed as in stock but received no updates for a week. After three inquiries, I found out that the parts were on back order with an 8+ day lead time. I wouldn’t recommend this service if you need items in a timely manner.
I ordered parts that were shown as in stock, yet I received no updates for a week. After making three inquiries, I finally learned that the parts were actually on back order with an 8+ day wait. If you need items quickly, I would advise against ordering from them.
With two vehicles in my garage, I found that none of the items suited either of them. Every search returned a message stating that the items were not compatible. When I reached out for assistance, they requested extensive details, including VIN numbers. It’s frustrating, and I've found other shops to be much easier to deal with.
A mechanic friend recommended this service to me. I found it easy to locate the parts I needed on their site by entering my vehicle details. The delivery was prompt, and I received excellent communication through emails and courier notifications. The packaging was secure, and the pricing was great. Overall, it was a positive first experience!
I had a complicated query about a purchase from nearly a year ago. When I contacted support, a representative took charge of the issue and kept me updated throughout. The entire process was smooth and resolved quickly, demonstrating a strong focus on customer service. Thank you for the excellent support!
I ordered a part that was designated for my vehicle. The delivery was swift and well-packaged, but it didn’t fit. They refunded my money, including the original postage, and told me not to worry about returning the small item. Their email response was prompt, and the website was easy to navigate for the refund process.
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With our vast selection of 4x4, performance, and service parts, we’ve got all your automotive needs covered. And with huge names in tools and electronics, we can help you stock your workshop or garage as well!
Since 2014, Sparesbox has grown to become the largest online auto parts store in Australia with over 260,000 loyal customers and counting! We currently sell products from over 200 reputable automotive brands, offering more than 240,000 products for all car lovers!See more
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