Review Time
Update to my previous post here. Do not use Splitty to book anything. Called in November to correct an error. Never received so much as a”sorry but we are not going to help you”. Absolute radio silence. Stay far away
Unsatisfactory service, I highly recommend against booking through them. The customer support is untrustworthy, constantly requesting personal information without providing any assistance. Ultimately, they seem unaware of anything and merely state that they have sent your details to the appropriate department. They even lack basic knowledge about your booking confirmation number. The main hotel informed me that they have no reservation under my name or with this company.
Please take a moment to read this! I strongly advise against using this service. For three and a half months, everything seemed fine, as I always dealt with the same representative. However, today, November 30, I faced a significant issue that cost me a lot of money. I received a payment link for my hotel reservation in Pensacola, which was supposed to be for a stay from November 30 to December 7, totaling eight months. After I paid, my email confirmation showed the dates as November 29 to December 6. I spent over three hours on the phone with the support team, but they refused to correct the dates. When I arrived to check into my hotel, I discovered I had been marked as a no-show, leading to a loss of over $400. I didn't want to pay an extra $50 for a refundable option when I knew I would be staying. I have all the evidence, including the original link with the correct dates, but it seems to be of no value to them. They won't return my calls, and now I'm out over $400 and had to book another hotel just to work. This experience has been frustrating, and I plan to share my story on every platform available. This situation is unacceptable and affects real people's lives, costing me more than many earn in a week.
I urge you to steer clear of this service! For three and a half months, I had no issues, always using the same person. However, today, I faced a huge problem. I received a payment link for a hotel in Pensacola for a stay that was supposed to be from November 30 to December 7, but I planned an eight-month stay. After paying, I received an email confirmation stating my stay was from November 29 to December 6. I spent over three hours on the phone with them, but they refused to correct the dates. When I arrived to check in, I discovered I had been marked as a no-show, losing over $400 in the process. I won’t pay an extra $50 for a refundable option when I know I need the stay. I have all the communications and documentation, but they won’t return my calls. I ended up paying for another hotel just to get through this. Please, do not use this service. It’s a complete runaround, and I plan to share this experience everywhere possible. This has seriously impacted me financially.
I found an enticing offer for a stay in Stuttgart, Germany, but after booking, I received an email stating there was a technical issue and offering a 5% discount on my next booking. I tried again, but faced the same issue with the same excuse. Now, I’m left hoping for a refund of my credit card funds. I would rather pay more elsewhere to avoid this hassle.
This service is a serious scam. I recently booked a family trip that never actually existed. They need to be investigated for their misleading advertising and false bookings. I even secured my booking for emergencies, but when I had a family crisis, they refused to refund my money. Their customer service is a wild goose chase, and they sneak in hidden fees while canceling trips without informing you. I want to warn others—please do not book with them!
I had a pleasant experience booking tickets for a well-known hotel in the UK. Despite the many negative reviews, I decided to call the hotel beforehand to confirm my reservation, and they assured me everything was in order. Check-in went smoothly, and the room was just as described. It seems this service works well unless there’s a unique booking situation.
I regret not reading the reviews beforehand. I paid for a stay at a well-known hotel through this platform only to find out they never transferred the payment, forcing me to pay twice. Their customer service is utterly useless; they just collect your information and provide no follow-up.
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