Review Time
I feel i was insulted with the amount of money i was offered for a trade in Air rifle. The rifle was approx. £800 new was in immaculate condition, re sale value in store would have been approx. £650. I was offered £150.The rifle also had a silencer, scope and mounts.I do understand they need to make a profit, but i feel it was an insult. Its not as if i was a stranger to the store. I would rather they said, we don't want to buy it. Now i now why there is virtually no used guns on their website. I wont be buying an Air rifle from them in the future.
I called the Dorchester branch to see if they had a particular gun in stock, spoke to a gentleman called Rob, he told ne he had 2 of them in stock, so I made the 1 hour drive over. I wasn't disappointed, I met Rob and the rest of the staff, nothing was too much trouble, he was helpful, the other staff all had smiles on their faces and were friendly towards me, I don't write many reviews, but credit where credit is due, I was instantly blown away by the stock carried in the store, as well as the prices. As I said, the service from the staff was excellent. All questions were answered in a friendly professional manner. I would recommend in an instant this store.Well done Rob and the rest of the team.
I called the Dorchester branch to see if they had a particular gun in stock, spoke to a gentleman called Rob, he told ne he had 2 of them in stock, so I made the 1 hour drive over. I wasn't disappointed, I met Rob and the rest of the staff, nothing was too much trouble, he was helpful, the other staff all had smiles on their faces and were friendly towards me, I don't write many reviews, but credit where credit is due, I was instantly blown away by the stock carried in the store, as well as the prices. As I said, the service from the staff was excellent. All questions were answered in a friendly professional manner. I would recommend in an instant this store.Well done Rob and the rest of the team.
Really nice staff, nothing seems too much trouble, only issue was i popped in for some pellets and spent about an hoir chating to staff and other customers, i tdnd to like smaller independant shops but on my first vist to sportsman in over 10 years i was very happy with the service and community spirit in the shop these days
Really nice staff, nothing seems too much trouble, only issue was i popped in for some pellets and spent about an hoir chating to staff and other customers, i tdnd to like smaller independant shops but on my first vist to sportsman in over 10 years i was very happy with the service and community spirit in the shop these days
I bought an FX Impact M3 .25cal FAC air rifle on 26/01/2023 and the item has been problematic since day one. I persevered with their telephone support and finally gave in and sent the rifle back on 28/04/2023.Called a few times asking when it will be repaired and ready for me to use and all I get is another two weeks or so. The date today is 11/09/2023 19 weeks and three days later, and they still have my rifle in for repair with no update despite my email I sent two days ago asking for an update.Eventually got it back in mid-October 2023. They even had the cheek and audacity to charge me a £75 fee for their time to test the rifles zero. It still wasn’t right so eventually I had to seek help elsewhere like the Utah Airguns USA. Their knowledge of FX air rifles is far superior to the Sportsman Gun Centre.You tell me, how should one feel about customer service and trust.
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The Sportsman Gun Centre is a specialist retailer of hunting and shooting merchandise. We carry over 1000 shotguns, 400 rifles and 100 air guns at any one time. The store also has a massive selection of reloading equipment and a very impressive clothing section covering Deerhunter, Browning , Beretta, Musto, Le Chameau and Jack Orton.
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