Review Time
I had to return a faulty item and was kept waiting for four months to get any action. Never once did these guys proactively contact me, leaving me without the item and having to do all the chasing. Promised actions never happened and I ended up demanding a refund instead. I shan’t be placing custom here again, there are plenty of gun shops that do even basic customer service better.
A fantastic retail experience.I can't thank Aboo, Gary and James enough. Very accommodating and patient in helping guide me to choose the right first gun for me. Very knowledgeable and hospitable. Highly recommend!Thanks again Gents!Sam
A fantastic retail experience.I can't thank Aboo, Gary and James enough. Very accommodating and patient in helping guide me to choose the right first gun for me. Very knowledgeable and hospitable. Highly recommend!Thanks again Gents!Sam
Original order 5/2022 and I am in the USA. Sportsman Gun Centre was willing to take my order! Lead time for my special order was one year. Order was shipped and was incorrect. Sportsman Gun Centre reordered with another approx year lead time. Mr Harry Ward handled my reorder and did a superb job to rectify the order.
Original order 5/2022 and I am in the USA. Sportsman Gun Centre was willing to take my order! Lead time for my special order was one year. Order was shipped and was incorrect. Sportsman Gun Centre reordered with another approx year lead time. Mr Harry Ward handled my reorder and did a superb job to rectify the order.
Purchased a lovely ‘brand new’ Strasser 243 rifle last year from the Doreset Branch, which to be fair the team did a good job in keeping hold for a year due to a delay in change of address for FAC.Upon collection & through updates prior to this I was informed that I would receive some kind of ‘deal’ which was not upheld.The problems really started to arise, once I attempted to zero in & due to the fore end & barrel touching (this should have been a floating barrel) it was making my shot placement erratic… I called the shop to explain this & seek advice, however I was met with the attitude that this isn’t an issue & I would have to adapt my shooting position to a less stable position & should i insist on having a bipod to install a tapping further down the fore end (not in the normal position) to counter act this. They then agreed to shave some of forend down to widen the gap to create a floating barrel - their initial response was that I would need to pay for this amendment on a ‘brand new rifle’ they then agreed to do this free of charge after i sought further advice from different gun smiths.Then then took this back & shaved the fore end as per request which took a further week to do so after being informed this would have been a quick turn around - when dropping the rifle off a member of staff gave a care free attitude & said ‘this will be done when it’s done’. After chasing multiple times I collected the rifle a week later, the issue still remained & I was met with the same attitude as previous visits.I made the decision to return the rifle the next day for a refund & overheard one of the staff members make some very unprofessional remarks towards & the situation.Whilst this situation was ongoing I had been in contact with Strasser & was informed the gun in question was actually 10 years old (this was sold to me as a brand new gun)Overall this was a very negative experience from the staff there & it seemed as if the staff were only interested in receiving my money, once the transactions were complete they weren’t overly interested. I certainly wouldn’t recommend this shop to anyone else or returning in the future.I will say the chap who served me originally (I believe his name was Andy) was very good, apologetic & actually cared so these comments are no way a reflection on his work towards a very shocking experience.
Purchased a lovely ‘brand new’ Strasser 243 rifle last year from the Doreset Branch, which to be fair the team did a good job in keeping hold for a year due to a delay in change of address for FAC.Upon collection & through updates prior to this I was informed that I would receive some kind of ‘deal’ which was not upheld.The problems really started to arise, once I attempted to zero in & due to the fore end & barrel touching (this should have been a floating barrel) it was making my shot placement erratic… I called the shop to explain this & seek advice, however I was met with the attitude that this isn’t an issue & I would have to adapt my shooting position to a less stable position & should i insist on having a bipod to install a tapping further down the fore end (not in the normal position) to counter act this. They then agreed to shave some of forend down to widen the gap to create a floating barrel - their initial response was that I would need to pay for this amendment on a ‘brand new rifle’ they then agreed to do this free of charge after i sought further advice from different gun smiths.Then then took this back & shaved the fore end as per request which took a further week to do so after being informed this would have been a quick turn around - when dropping the rifle off a member of staff gave a care free attitude & said ‘this will be done when it’s done’. After chasing multiple times I collected the rifle a week later, the issue still remained & I was met with the same attitude as previous visits.I made the decision to return the rifle the next day for a refund & overheard one of the staff members make some very unprofessional remarks towards & the situation.Whilst this situation was ongoing I had been in contact with Strasser & was informed the gun in question was actually 10 years old (this was sold to me as a brand new gun)Overall this was a very negative experience from the staff there & it seemed as if the staff were only interested in receiving my money, once the transactions were complete they weren’t overly interested. I certainly wouldn’t recommend this shop to anyone else or returning in the future.I will say the chap who served me originally (I believe his name was Andy) was very good, apologetic & actually cared so these comments are no way a reflection on his work towards a very shocking experience.
I feel i was insulted with the amount of money i was offered for a trade in Air rifle. The rifle was approx. £800 new was in immaculate condition, re sale value in store would have been approx. £650. I was offered £150.The rifle also had a silencer, scope and mounts.I do understand they need to make a profit, but i feel it was an insult. Its not as if i was a stranger to the store. I would rather they said, we don't want to buy it. Now i now why there is virtually no used guns on their website. I wont be buying an Air rifle from them in the future.
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The Sportsman Gun Centre is a specialist retailer of hunting and shooting merchandise. We carry over 1000 shotguns, 400 rifles and 100 air guns at any one time. The store also has a massive selection of reloading equipment and a very impressive clothing section covering Deerhunter, Browning , Beretta, Musto, Le Chameau and Jack Orton.
