Review Time
I bought an FX Impact M3 .25cal FAC air rifle on 26/01/2023 and the item has been problematic since day one. I persevered with their telephone support and finally gave in and sent the rifle back on 28/04/2023.Called a few times asking when it will be repaired and ready for me to use and all I get is another two weeks or so. The date today is 11/09/2023 19 weeks and three days later, and they still have my rifle in for repair with no update despite my email I sent two days ago asking for an update.Eventually got it back in mid-October 2023. They even had the cheek and audacity to charge me a £75 fee for their time to test the rifles zero. It still wasn’t right so eventually I had to seek help elsewhere like the Utah Airguns USA. Their knowledge of FX air rifles is far superior to the Sportsman Gun Centre.You tell me, how should one feel about customer service and trust.
My first visit to collect an order.I am a novice shooter but the guys there were really friendly and talked me through various ammunition choices and didn't try to sell me the most expensive ones there.A really top class service from knowledgeable staff. It will be my go to , for future purchases
My first visit to collect an order.I am a novice shooter but the guys there were really friendly and talked me through various ammunition choices and didn't try to sell me the most expensive ones there.A really top class service from knowledgeable staff. It will be my go to , for future purchases
The best by far, excellent customer service,So very help and polite, they helped me decide on an Air Rifle the Steyr Challenge Field Target .177 and I’ve been making payments over time while they hold the rifle for me,Thanks Harry Ward
The best by far, excellent customer service,So very help and polite, they helped me decide on an Air Rifle the Steyr Challenge Field Target .177 and I’ve been making payments over time while they hold the rifle for me,Thanks Harry Ward
I recently purchased a second hand baretta from the sportsman gun centre Exeter. I delt with James who took me through what I was going to use it for, giving suggestions as to which would be the best for my budget. When I’d made a choice he then made sure it fitted correctly. Only when I was completely happy with it did we do the deal. All in all I can’t recommend them highly enough, a very professional and friendly service with very knowledgable staff.
I recently purchased a second hand baretta from the sportsman gun centre Exeter. I delt with James who took me through what I was going to use it for, giving suggestions as to which would be the best for my budget. When I’d made a choice he then made sure it fitted correctly. Only when I was completely happy with it did we do the deal. All in all I can’t recommend them highly enough, a very professional and friendly service with very knowledgable staff.
I ordered a few items from sportsman, these items rolled well over the delivery date which was supposed to be 1-2 working days. They actually took 6, as you can imagine I was annoyed and frustrated, I contacted the info email address where I was very quickly and politely answered by a gentleman by the name of Simon Holwell. He was quickly reassued me and made me feel at ease and was very apologetic. He couldn't help enough and his responses were second to none, unfortunately though when my delivery did arrive i had been sent a wrong item. Ofcourse I was again disgruntled, Mr holwell was right there again though, apologising and actually sent me the correct item out as we spoke via email. He did not charge me and told me not to worry about going through the hassle of sending back the wrong item. It's people like Simon that restore my faith in humanity and that there are still honest hard working decent people left in this very troubled world. I have the utmost respect for Simon and after the way he treated me despite my unfortunate circumstances with sportsman, would definitely order Again from them knowing Simon is there assuring even more so than before that myself and nobody else will recieve a poor service while he is there.Thank you sir.
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The Sportsman Gun Centre is a specialist retailer of hunting and shooting merchandise. We carry over 1000 shotguns, 400 rifles and 100 air guns at any one time. The store also has a massive selection of reloading equipment and a very impressive clothing section covering Deerhunter, Browning , Beretta, Musto, Le Chameau and Jack Orton.
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