Review Time
I was interested in purchasing a new scope from SGC dorchester branch .Dave "salesman"informed me he had the same model scope coming in "used" that would be half the price of the new scope. and quoted me a price which I accepted.when I arrived to collect the scope he pointed to a box on the counter and dissapeared "which I thought was suspicious". when I inspected the box which showed signs of ageing "the box was tatty and the labels discolouerd, the scope itself seemed to be ok showing minimal signs of wear. At the side of the box was a scruffy looking document which turned out to be the original invoice with the then new price.when I finally collared Dave regarding the invoice he stood with his mouth open and would not give an explanation why he now wanted full price for the used scope he had twice assured me I could have half price. as I was getting nowhere with Dave I approached Bert the ? "he was present when Dave had informed me of the half price scope" I was told by bert he would "have a look on the computer, which he did then informed me I could have the scope for £40 more than the price quoted!The answer was no!The net result I had a 40 miles+ £20 pounds in fuel , and a day wasted .If ever there was a "caveat emptor"this is it.
As always, I have dealt with this company for over 20 years and have always found their staff to be very helpful, I ordered an item over the phone and had next day delivery, sure enough it arrived at 8:15 the following morning, thank you Sportsman gun centre for your first class service and customer care, just excellent.
As always, I have dealt with this company for over 20 years and have always found their staff to be very helpful, I ordered an item over the phone and had next day delivery, sure enough it arrived at 8:15 the following morning, thank you Sportsman gun centre for your first class service and customer care, just excellent.
Good comms and service when buying well-priced products. Dropped a star this time as one item showed stock yet couldn't be delivered in time for a birthday/Christmas present. Emails quickly answered and, amazingly, the product arrived in time for Christmas day.
Good comms and service when buying well-priced products. Dropped a star this time as one item showed stock yet couldn't be delivered in time for a birthday/Christmas present. Emails quickly answered and, amazingly, the product arrived in time for Christmas day.
Two orders, more than a year apart and both didn't go smoothly at all.The first was an air gun moderator that simply never got delivered, attempts to contact customer services at the time fell on deaf ears as I received ZERO response.The second, more recent shambles was an order that consisted of a shirt and a pair of trousers. Both items marked as "limited stock" at the time of ordering, which didn't seem to affect the lead time for trousers as they got delivered as expected. The packing slip that was included however read that the shirt was also picked for delivery in the same package. This was definitley not the case. I did have a response from customer services this time, albeit extremely unhelpful basically telling me that the shirt had been delivered with the trousers and refused to listen that only the trousers were actually in the delivery. This resulted in being ignored after a few emails had been exchanged.I've since written another enquiry to them giving them another chance to send the shirt or to issue a full refund, let's hope they can be bothered to reply!I definitley will not be using them again - online shopping run by a bunch of cowboys.
Two orders, more than a year apart and both didn't go smoothly at all.The first was an air gun moderator that simply never got delivered, attempts to contact customer services at the time fell on deaf ears as I received ZERO response.The second, more recent shambles was an order that consisted of a shirt and a pair of trousers. Both items marked as "limited stock" at the time of ordering, which didn't seem to affect the lead time for trousers as they got delivered as expected. The packing slip that was included however read that the shirt was also picked for delivery in the same package. This was definitley not the case. I did have a response from customer services this time, albeit extremely unhelpful basically telling me that the shirt had been delivered with the trousers and refused to listen that only the trousers were actually in the delivery. This resulted in being ignored after a few emails had been exchanged.I've since written another enquiry to them giving them another chance to send the shirt or to issue a full refund, let's hope they can be bothered to reply!I definitley will not be using them again - online shopping run by a bunch of cowboys.
Purchased my Ariat Burford boots at SGC Exeter Store, called before to check my size was in stock and very helpful Simon H put to one side ready for collection! Great service, will be back in to check out jackets ahead of next shoot season.
Purchased my Ariat Burford boots at SGC Exeter Store, called before to check my size was in stock and very helpful Simon H put to one side ready for collection! Great service, will be back in to check out jackets ahead of next shoot season.
I had to return a faulty item and was kept waiting for four months to get any action. Never once did these guys proactively contact me, leaving me without the item and having to do all the chasing. Promised actions never happened and I ended up demanding a refund instead. I shan’t be placing custom here again, there are plenty of gun shops that do even basic customer service better.
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The Sportsman Gun Centre is a specialist retailer of hunting and shooting merchandise. We carry over 1000 shotguns, 400 rifles and 100 air guns at any one time. The store also has a massive selection of reloading equipment and a very impressive clothing section covering Deerhunter, Browning , Beretta, Musto, Le Chameau and Jack Orton.
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