Review Time
Rang up to ask about hiring a machine, took ages to get through to them, just kept ringing and ringing, took them ages to pick up the phone. Got through to a man who was very rude and blunt and had no clue what i was talking about. Definitely shopping somewhere else that hopefully has nicer staff.Work on your customer service skills, these customers are paying your wage remember.
Placed an order on 13th Feb for some sanding discs. Received an email to say they are processing this order. Then nothing! I emailed on 18th Feb asking when my order is being dispatched. Aaron has replied to say that 3M are undergoing changes to their range of sanding discs and they only have half of what I ordered in stock. Awaiting more from 3M but not until 2nd week of March! Was I only told this because I asked? Would they of emailed me to let me know?! Prob not! There is no information on the website nor do they tell you when an item is out of stock. You are just expected to wait and wait until it eventually arrives! Won't be using them again as this is the 2nd time purchasing and 2nd time this has happened.
Placed an order on 13th Feb for some sanding discs. Received an email to say they are processing this order. Then nothing! I emailed on 18th Feb asking when my order is being dispatched. Aaron has replied to say that 3M are undergoing changes to their range of sanding discs and they only have half of what I ordered in stock. Awaiting more from 3M but not until 2nd week of March! Was I only told this because I asked? Would they of emailed me to let me know?! Prob not! There is no information on the website nor do they tell you when an item is out of stock. You are just expected to wait and wait until it eventually arrives! Won't be using them again as this is the 2nd time purchasing and 2nd time this has happened.
Difficult one. Ordered an item for close to £500 at a competitive price. Order date 23/01/25 and expected delivery in 2 - 3 days, which I think is reasonable these days. Just received a message from Courier that it’s being delivered today 01/02/2025. That’s 9 days after placing order. I did phone Spray Direct twice to see what was happening and the gentleman I spoke with was polite and helpful but the bottom line is that they took my order without having the item in stock and had to wait for their supplier to deliver to them. Nothing on their website to say they didn’t have the item currently in stock. I think that’s unacceptable. Although the price was competitive I would have rather paid £20 more and had delivery next working day. I think it’s sharp practice to take an order in full knowledge that it’s not in stock without informing the customer to that effect. We’re mostly ordering tools / equipment for our work and this experience delayed what I needed to do. You live and learn I suppose. Would it put me off using Spray Direct again ? Probably.
Difficult one. Ordered an item for close to £500 at a competitive price. Order date 23/01/25 and expected delivery in 2 - 3 days, which I think is reasonable these days. Just received a message from Courier that it’s being delivered today 01/02/2025. That’s 9 days after placing order. I did phone Spray Direct twice to see what was happening and the gentleman I spoke with was polite and helpful but the bottom line is that they took my order without having the item in stock and had to wait for their supplier to deliver to them. Nothing on their website to say they didn’t have the item currently in stock. I think that’s unacceptable. Although the price was competitive I would have rather paid £20 more and had delivery next working day. I think it’s sharp practice to take an order in full knowledge that it’s not in stock without informing the customer to that effect. We’re mostly ordering tools / equipment for our work and this experience delayed what I needed to do. You live and learn I suppose. Would it put me off using Spray Direct again ? Probably.
I bought a Graco 390 and a few tips, extensions and tapes etc, not all on the one purchase, and SPRAY DIRECT are the best company I have worked with. It seems that no matter who I speak to, they know so so so much about Spraying... The Youtube videos they product are great, they are very honest and not trying to sell you something you dont need - GREAT COMPANY and could not recommend them enough!!!!
I bought a Graco 390 and a few tips, extensions and tapes etc, not all on the one purchase, and SPRAY DIRECT are the best company I have worked with. It seems that no matter who I speak to, they know so so so much about Spraying... The Youtube videos they product are great, they are very honest and not trying to sell you something you dont need - GREAT COMPANY and could not recommend them enough!!!!
I decided to make the leap and invest in a sprayer a couple of years ago. I was very lucky to have spray direct as a local supplier and they helped guide me through the entire process. They went far beyond the average customer service and maintained this throughout all of my dealings with them. I ended up purchasing a few machines with them as well as all the other sundries such as tapes and papers etc. I found them to be very competitive on price with some great deals. Couldn’t recommend enough
I decided to make the leap and invest in a sprayer a couple of years ago. I was very lucky to have spray direct as a local supplier and they helped guide me through the entire process. They went far beyond the average customer service and maintained this throughout all of my dealings with them. I ended up purchasing a few machines with them as well as all the other sundries such as tapes and papers etc. I found them to be very competitive on price with some great deals. Couldn’t recommend enough
I am so pleased with my new Graco HVLP Sprayer. I found Johnny and Josh to be so welcoming. There’s no hard sell, they were patient with all my questions and I’ve come away feeling positive knowing I’ve got assistance if I need it. Can’t wait to get spraying. 100% happy with Spray Direct.
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