Review Time
Love all the guys at Spray Direct they have always had my back whilst I was trying to master the art of spraying - Im sure i have driven them nuts calling them on multiple occasions asking for advice with my spray machine etc etc - they are always super attentive and patient -Im sad that seem to have a lot of bad reviews as this is not my experience at all and i have been dealing with them for a number of years now with no issues whatsoever - can't please all the people all the time as Bob Marley would say! Big up Jonny Aaron Josh Steve keep up the good work a bunch of bluddy lifesavers - don't let them grind you down lol
Faulty air-control valve on a new Graco FinishPro HVLP 9.5.Spray Direct responded fast, shipped a replacement via courier, and communication was excellent.Replacement fitted today and works perfectly. Very happy with the support.
I have been using Spray Direct for several years now, purchasing sprayers and having servicing completed promptly and efficiently each time. Their professionalism and reliability make them a company I am confident in recommending for any spray equipment needs.Reet Ree Dec Kent
You may experience delays in delivery of goods if they order from supplier to fulfil your order, so worth enquiring about stock before ordering if needed urgently. There were some issues with an item being shipped to billing instead of shipping address and less than attentive customer service on the matter, but they've since taken my feedback on board and provided better customer care.
I’ve been using spray direct now for nearly a decade, with the odd hic up here and there that was always quickly resolved with Arron and Jonnys help. I will continue to use spray direct, I find there abit cheaper then other site selling the same items
Avoid this company. Many items listed as ‘in stock’ are not, so expect delays of 2–3 weeks. After waiting two weeks, I requested to cancel my order and received no response. In the third week, I was notified it was being delivered while I was abroad. I called Spray Direct and was told not to worry—it would be returned if undeliverable. Instead, it was left with my neighbor. After that, zero support from Spray Direct. Fortunately, I paid with Amex and eventually filed a claim for a refund.
Avoid this company. Many items listed as ‘in stock’ are not, so expect delays of 2–3 weeks. After waiting two weeks, I requested to cancel my order and received no response. In the third week, I was notified it was being delivered while I was abroad. I called Spray Direct and was told not to worry—it would be returned if undeliverable. Instead, it was left with my neighbor. After that, zero support from Spray Direct. Fortunately, I paid with Amex and eventually filed a claim for a refund.
Rang up to ask about hiring a machine, took ages to get through to them, just kept ringing and ringing, took them ages to pick up the phone. Got through to a man who was very rude and blunt and had no clue what i was talking about. Definitely shopping somewhere else that hopefully has nicer staff.Work on your customer service skills, these customers are paying your wage remember.
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