Review Time
THREE days setting up their connections with Meta. Both Facebook/Meta and Stape complicate things way too much. In the AI era, it is unacceptable to have products that have so many steps with guides with many steps. We are not into this anymore. Please create a simple product with real automations that real people can use. We don't need to be geniuses to connect your products. Again, we are in the AI era, step up with simpler things.
Their customer support is totally useless and has a poor understanding of technical issues. I was facing payment issues and tried multiple credit cards / PayPal, and every time, their payment gateway failed. The customer support kept insisting on contacting the bank or PayPal support when clearly the issue was at their end. Eventually, I had to discontinue the service.
We tried to use Meta CAPIG. There is a bug on Stape.io side within our client account. Support confirmed the bug and put it in priority to developers for imidiate fix. Few days later I asked what is the status on the fix and support suggested not to wait and to move whole setup to another Meta CAPIG. I asked for instructions about that migration and support asked about additional clarification on this migration like they just heared it out of nowhere - let me remind you they suggested it 2 emails down the line. After exchanging several more emails they made the migration for us, but they completely forgot to move it within annual subscription plan. So now they are probably expecting us to pay for another annual subscription and just forget about existing one which is only few weeks active. Im not sure how to proceed. Very unprofessional and dismissive behavior.
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The easiest way to server-side tracking. Everything from server Google Tag Manager and Meta`s CAPIG hosting to custom solutions.
Stape offers hosting for server-side Google Tag Manager, available worldwide and in the EU; hosting for Meta's Conversions API Gateway; and a variety of apps, plugins, templates, and extensions.
Starting at $20 for hosting. Logs are included.
User-friendly: easy setups and clear dashboards. Helpful support and a community to assist with server-side tracking. Compliance with security standards: ISO 27001, HIPAA, and GDPR.
Embrace server-side tracking with Stape to better grasp user actions, trust your data, speed up your website, and boost your digital marketing.See more
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