Review Time
Disappointing experience with this seller. The paper arrived in inadequate packaging and was damaged at all corners. I couldn’t use it for my project. They responded to my complaint after a week, asking for photos, which I provided. They claimed the damage was the manufacturer's fault! I purchased the item from the seller, not the manufacturer! They offered me a 40% refund on a faulty product that I can't use! What a disappointment. I recommend shopping elsewhere.
My experience with this seller was very disappointing. The paper arrived poorly packaged and damaged at the corners, rendering it unusable for my project. After a week, they responded to my complaint asking for photos, which I provided. They claimed the damage was the manufacturer's fault, but I purchased from the seller, not the manufacturer! They offered a 40% refund on a faulty product. This is disgraceful. I advise against purchasing from this seller.
I'm trying to return an item with marks and scratches within the 14-day window. I've attempted to call, but the lines are closed. I've sent two messages through their website requesting a return and refund but haven't received any response. I'm worried they won't accept my request before the deadline. Please respond! I want to ensure I can return this item for a refund.
I placed an order on 1/11/25, and payment was taken immediately with assurance of delivery in a couple of days. As of 1/12/25, I still have not received my items! I emailed with no reply, and when I called two weeks ago, they promised to resend my items, but nothing has arrived. I can't reach them by phone, and they don't respond to emails. The service is terrible, and I wouldn't recommend it. This is truly disappointing.
The website is frustrating to use—there's no guest checkout, and I struggled to reset my password on an account I haven't used in years. When I tried to log in, I kept getting an error page. I ended up creating a new account, but PayPal checkout also failed with another error. This has been a shocking experience. Your dispatch emails also don't display correctly, showing a jumble of letters and numbers!
I was let down by the delivery service; part of my order went to a neighbor, and I received no notification from the driver about the remaining items. I don't understand why my delivery wasn't completed in one go or why I was informed about an outstanding delivery.
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