Review Time
Worst customer service experience EVER. I ordered boots that took way too long to arrive. By the time they got to me, I was out of town. I immediately initiated a return upon getting home bc they didn't fit but was told too much time had passed. The rep dragged this out over THREE MONTHS before just straight up ghosting me. I outlined the situation and she agreed that it was their fault but would not except a return and tried to blame it on their carrier. I have all the emails in case they have something to say about this review. Will NEVER order from them again and I encourage everyone else to avoid them like the plague.
Like others, I placed an order only to be told the item was “out of stock.” They suggested a substitute, but I opted for a partial refund. Since then, I have received no communication about the refund or shipment. My bank requires the seller to process the full refund (over $200), and I'm feeling stuck as my emails go to a bot and the phone line is always “unavailable.”
Like other reviewers, I placed an order and was informed that the item was “out of stock.” They offered a substitute, but I requested a partial refund instead, and now I’m left without any response regarding the refund or shipment. My bank requires the seller to refund the full amount (over $200), leaving me in a difficult position, as my emails go to a bot and the phone line is perpetually “unavailable.”
I placed an order and waited a few days only to be told the item was not in stock... now it's been over a week waiting for a refund... completely useless. No customer service, just a bot. I am now disputing the charge with my card provider to try and get my money back. Avoid this deceptive seller.
I usually avoid negative reviews, but my experience was frustrating enough to share. They ran a “free goggles” promotion advertised as a reward for signing up with an email. After signing up, I learned it required a $99 purchase, which was not clear beforehand. When I tried to buy the goggles, they were sold out, yet the promotion continued to entice customers. Customer support (the bot) acknowledged the misleading nature of the promotion and promised to unsubscribe me, but I still received emails shortly after. This feels deceptive and careless. I cannot recommend this seller if you value transparency and reliable service.
This was my first order, and overall, it was a good experience. The variety of products is impressive, and I found exactly what I needed. The only downside was the longer shipping time, but it was worth the wait. Everything arrived well-packaged and in great condition.
I had a good experience with this seller. The site has a fantastic selection, and the prices are fair. Shipping was slower than expected, but the package was secure, and everything was in perfect condition. I’ll definitely order again, but I’d suggest planning ahead if you need something by a specific date.
I recently bought some accessories and am very pleased with my order. They offer a wide range of products, much more than other sellers. Shipping took a bit longer, but I was kept informed, and my package arrived safely. The quality matched the description. If you're into this style, this site is a great choice.
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