Review Time
The trip was ok, except guidance from the car deck. I travelled with two almost 90 years old persons and did not manage to find the lift. No stuff guiding available. Took stairs which was almost fatal and ended up with extra dose nitros.
I have used Stena Line for many years, but only recently became a member of Stena Line Extra. Over a longer period of time, it has become clear to me that Stena Line stands out in particular for its high level of professionalism. The staff consistently appear friendly, calm, and service-minded, with a pleasant and confidence-inspiring sense of understatement.
The time spent on board was very enjoyable, all facilities fully met my expectations, and the informational emails prior to each crossing made planning straightforward. The check-in process at the terminal was also smooth and efficient. I greatly appreciate the consistently high standard of service and will gladly continue to choose Stena Line in the future.
Ferry travel tends to be slow and quite expensive, resembling air travel with its long queues. The positives include booking a cabin, which is great for overnight trips. It allows you to leave your car, enjoy a meal, and get some rest, as a cheerful voice wakes you early to vacate the cabin. The cabins are usually clean and the bedding is warm. However, the food is disappointing in both variety and quality, especially given the high prices. For example, fish and chips for £18, along with a coffee, feels excessive. The menu has shrunk to basic options like burgers and baked potatoes, with no curries available. Often, the food looks unappetizing in photos and tastes even worse when served. I dislike fish and chips, yet it seemed the most appealing option, served on paper that quickly became soggy. The fish was hard to cut through, and the undercooked fish underneath was bland, with greasy batter. Though I didn't expect much, it was worse than a typical cafe. The staff were polite but had limited English, leading to repeated misunderstandings. The recommended fish and chips left much to be desired, and the cost of my trip in the car with the cabin was £250, making the round trip from one location to another feel exorbitantly priced. For that cost, flying would have been far cheaper. While ferry travel has its moments, the value for money is lacking. The staff were friendly, and the space was tidy, but overall, the experience was not enjoyable. The food options have declined over the years, and after numerous crossings, I find the experience merely functional. For the price, I believe a fair rate would be around £150, but £250 for a single journey feels excessive. Additionally, I encountered issues with my return booking, having to pay in a different currency, which was confusing and inconvenient.
Ferry travel tends to be slow and quite costly, similar to air travel with its long queues. On the positive side, booking a cabin is always a good idea for night crossings; it allows you to get out of the car, eat, and then rest before an early wake-up call. The cabins are clean and the bedding is comfortable. However, the food leaves much to be desired—not only is the selection poor, but the quality is also lacking, especially for such an expensive service. For example, paying £18 for fish and chips with coffee feels excessive. The menu has become quite limited, reducing options to just a few items. The presentation was unappealing, and the food itself was disappointing. The fish was undercooked, and the batter was greasy. While I didn’t expect much, I was still let down. The staff were pleasant, but communication was sometimes a challenge due to language barriers. Overall, the experience felt overpriced for what was offered, particularly when traveling could be done for less by flying. The booking process was confusing as well, as I had to pay in Euros instead of pounds, incurring extra charges due to currency conversion.
While booking and boarding were efficient, there was a lack of information regarding Wi-Fi and food options. It seems odd to charge extra for basic internet access, much like charging for drinkable water. Additionally, allergy information about the food should be provided in advance, especially since bringing your own food is generally not allowed.
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