Review Time
Purchased 2 Boxer ST models. I think the bikes are great. I should have read the return policy better. The bikes are too heavy and hard for older people to get on and off. I would like to return or exchange but they charge a hefty fee for returning. Anyway it was up to me to get all the return details and I failed to do so. I live 1 hour from a store and they do not allow returns to the store either. So I will have to try and sell on marketplace myself.
I got the beagle model and the bike Is amazing I utilize it for my daily commute to work and everywhere else I need to go in the city, living in Florida the bike holds up wonderfully to the weather as well. It maintains a good speed on the 5th pass setting can take you up to 32 mph and can hold a good amount of weight too and after putting 1000+ miles on it it still holds up beautifully I've had only one issue and it was with the control screen and customer support was a great help and quickly shipped me a replacement, any and all customer service I've had is top notch.
This product is fantastic, and the customer support is truly outstanding. I faced an issue with my bike due to a fork problem. The support team was professional and efficient, quickly sending a replacement fork. I installed it myself, and now the bike rides flawlessly. What impressed me the most was how well the situation was managed — clear communication, no runaround, and a sincere effort to resolve the issue. Such support is crucial, especially for a significant purchase like an e-bike. I’m extremely satisfied with both the bike and the company, and I would gladly recommend them to others.
My husband ordered a bike on 12/8, expecting it by 12/15, but it never arrived. After many attempts to reach customer service, the representative sounded disheveled and unprofessional. She directed us to contact the shipping service, which said the company needed to update their ticket. When we called back, we got the same unhelpful representative. After several exchanges, she assured us the issue would be resolved, but we later received an email stating the bike was lost and on backorder, with an offer of a bike alarm as compensation. This was incredibly frustrating! When I asked for a manager, I was told no one was available. Despite my insistence on speaking to someone, I was dismissed and hung up on. Attempts to reach another representative ended with leaving voicemails, with the same response: email only. This has been the worst customer service experience I've ever had. I usually avoid negative reviews, but this situation has been unacceptable. This was a Christmas gift purchased early in the month, and despite our efforts, we have received no help.
My husband ordered a bike on 12/8, expecting delivery by 12/15, but it never arrived. After numerous calls to customer service, the representative seemed unprofessional. She suggested we contact the shipping service, who informed us that the company needed to update their ticket. When we called back, we encountered the same rude representative. Despite our attempts to explain the situation, she dismissed us. We later received an email stating the bike was lost and on backorder, with a trivial offer of a bike alarm as compensation. When I asked to speak to a manager, I was told no one was available. This has been an extremely disappointing experience, especially considering this was a Christmas gift, and we have received no real assistance.
We had a fantastic experience with this e-bike. I bought the trike model for my son, and it's been a huge hit. The trike is stable, well-built, and a joy to ride—so much so that I tried to race him on my own e-bike! The standout feature is the customer support after the sale. They were always responsive and professional whenever we had questions or needed warranty assistance. The warranty process was smooth and gave me peace of mind as a parent. With the high quality of the bike and excellent service, I would recommend them to anyone looking for a reliable e-bike, especially for younger riders. We are very satisfied customers and would definitely purchase from them again!
We bought the electric trike model for our son, and the entire experience has been outstanding. The trike is very stable, which gave us peace of mind, and it’s easy for him to ride. He loves it and rides it whenever he can. The build quality is solid, and the stability is perfect for younger riders wanting something fun. The warranty process was hassle-free, and customer support was responsive and helpful. Overall, this trike has been a fantastic purchase—safe, stable, fun, and supported by great service—highly recommended!
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