Review Time
Item was not delivered properly and was stolen. I provided correct forms and still took +2wks to resolve my issue. Having to raise a seperate ticket to raise attention to my other as I got 0 responses. Poor service and was not even honoured my birthday discount for another order due to their screw up. Will not be purchasing directly from this site again. As a Man United supporter & as someone who works in retail I’m very disappointed.
I’d just like to voice my thanks to Katie Storrs for all of her help with the issue I had with my original home jersey. My wife bought it for my birthday, and on opening it I found that there was a noticeable hole in the jersey. Katie helped me through the entire process and understood that I couldn’t provide some information such as the packaging it arrived in - as my wife had wrapped the top beforehand. Katie was able to offer me a full refund, which I immediately used to buy another jersey. I can’t thank her enough for her help, I’m planning on getting tickets to the Aston Villa game at home next March so will definitely be wearing it with pride then!
I ordered two items from the united store, only one arrived. I have enquired via the relevant channel (email as there isn't a phone number) and achieved absolutely no joy from the responses. I get asked the same questions that I have previously answered. The process is very slow and it's me that is left out of pocket. The packaging was fully intact so it is obvious that only one item was packaged and dispatched. I am not getting any answers to my emails now. Please don't answer this review telling me to contact customer services as I have already done that but I still don't have what I have paid for. Send the item or send a refund!
I have ordered two jackets off this site. Both delivered in good time, but now I want to return one that is the wrong size and get a replacement on the other as it's damaged. They asked me for pictures of the damage 10 days ago to which I sent straight away. I've since followed up 4 times with them and they've ignored me for over 9 days. On top of this, there is a £6 return cost of each item. In this day and age that is disgusting. Terrible customer service
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The United Store is the official online shop for Manchester United Football Club. It offers a wide range of club merchandise, including kits, apparel, accessories, and gifts for fans of all ages.
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