Review Time
I have ordered two jackets off this site. Both delivered in good time, but now I want to return one that is the wrong size and get a replacement on the other as it's damaged. They asked me for pictures of the damage 10 days ago to which I sent straight away. I've since followed up 4 times with them and they've ignored me for over 9 days. On top of this, there is a £6 return cost of each item. In this day and age that is disgusting. Terrible customer service
Ordered a shirt online. Paid £4.50 delivery plus the shirt was £80. I then received the wrong size shirt. I was given a free return after complaining however I never received the refund for the £4.50 delivery. So I have been charge £4.50 for absolutely nothing and haven’t got the shirt. Won’t be ordering ever again. If customers are spending a large amount of money the least they can do is give free delivery. Or give the correct tshirt that the customer has paid for. Appalling!!!
Hi, my son his a big Man U fan. I’ve bought him a few shirts now but the third shirt and this seasons home shirt have the presses on lettering, they have both fallen or falling off. I washed them as soon instructed and as I always have. I have tried to contact them, which was tough to find the contact in the first place, to as for replacements as I feel these are very pricey and should not be coming apart! Poor quality. I had a response the next day that someone will be in touch, I’m still waiting after 3weeks and I’ve chased but still nothing. For such a big organisation, the products and customer service is disgusting!!
The postal carrier left a message on the website that they couldn't deliver my package. Whilst I was present at home. And I cannot reach them in any way to enquire when they would deliver again. No email or phone number or anything. So I'm still waiting for them to deliver and I'm not even sure which postal service is being used to deliver my package which I have been waiting for over a week now.
Ordered a Utd shirt thinking the size I ordered would be fine. Turns out the top fitted a little on the small side so had no option but to return. Charge for delivery:£4.50. Charge for return:£6.00. Overall charges for delivery and return £10.50!!! Absolutely ridiculous. No way of trying on without ordering (unless going to a store). Will never order again from them.
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The United Store is the official online shop for Manchester United Football Club. It offers a wide range of club merchandise, including kits, apparel, accessories, and gifts for fans of all ages.
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