store.manutd.com

3.2
3.2 Based on 181 reviews

The United Store is the official online shop for Manchester United Football Club. It offers a wide range of club merchandise, including kits, apparel, accessories, and gifts for fans of all ages....

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Average Rating

3.2

/
5

181 Reviews

5 Star
48%
4 Star
7%
3 Star
3%
2 Star
5%
1 Star
38%

Filtered Reviews

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Review Time

Steve
Terrible Customer Service

I have ordered two jackets off this site. Both delivered in good time, but now I want to return one that is the wrong size and get a replacement on the other as it's damaged. They asked me for pictures of the damage 10 days ago to which I sent straight away. I've since followed up 4 times with them and they've ignored me for over 9 days. On top of this, there is a £6 return cost of each item. In this day and age that is disgusting. Terrible customer service

1
Date of experience: Sep 08, 2025
kurt skjold
United store is the best in the…

United store is the best in the world.and they are very good on customer ,order, and shipping.

5
Date of experience: Sep 04, 2025
Chelsea
Don’t care about customers at all

Ordered a shirt online. Paid £4.50 delivery plus the shirt was £80. I then received the wrong size shirt. I was given a free return after complaining however I never received the refund for the £4.50 delivery. So I have been charge £4.50 for absolutely nothing and haven’t got the shirt. Won’t be ordering ever again. If customers are spending a large amount of money the least they can do is give free delivery. Or give the correct tshirt that the customer has paid for. Appalling!!!

1
Date of experience: Sep 01, 2025
Reginald
SATISFIED EXPERIENCE

SATISFIED EXPERIENCEProduct was delivered to US from UK fast and free of shipping cost.First shopping experience and very satisfied.Will shop again.

5
Date of experience: Aug 29, 2025
Lisa
Poor quality items and shocking customer service

Hi, my son his a big Man U fan. I’ve bought him a few shirts now but the third shirt and this seasons home shirt have the presses on lettering, they have both fallen or falling off. I washed them as soon instructed and as I always have. I have tried to contact them, which was tough to find the contact in the first place, to as for replacements as I feel these are very pricey and should not be coming apart! Poor quality. I had a response the next day that someone will be in touch, I’m still waiting after 3weeks and I’ve chased but still nothing. For such a big organisation, the products and customer service is disgusting!!

1
Date of experience: Aug 29, 2025
i_teabagged_your_drumset
Best Place to buy your man united merch

Always recive your goods as described and in very quick time

5
Date of experience: Aug 27, 2025
Amar Singh
Club printing looks amazing and glad I…

Club printing looks amazing and glad I got it done by United rather than another sports shop

5
Date of experience: Aug 27, 2025
Bradley Booysen
No direct communication from postal carrier

The postal carrier left a message on the website that they couldn't deliver my package. Whilst I was present at home. And I cannot reach them in any way to enquire when they would deliver again. No email or phone number or anything. So I'm still waiting for them to deliver and I'm not even sure which postal service is being used to deliver my package which I have been waiting for over a week now.

2
Date of experience: Aug 26, 2025
Raghav Kapoor
Long wait times

Long wait times, poor customer service.Been 15 days and still not received order

2
Date of experience: Aug 24, 2025
Sue Mcdonald
Ordered a Utd shirt thinking the size I…

Ordered a Utd shirt thinking the size I ordered would be fine. Turns out the top fitted a little on the small side so had no option but to return. Charge for delivery:£4.50. Charge for return:£6.00. Overall charges for delivery and return £10.50!!! Absolutely ridiculous. No way of trying on without ordering (unless going to a store). Will never order again from them.

1
Date of experience: Aug 24, 2025

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Business Details

  • The United Store is the official online shop for Manchester United Football Club. It offers a wide range of club merchandise, including kits, apparel, accessories, and gifts for fans of all ages.

  • language https://store.manutd.com

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