Review Time
I didn’t receive my order since 3 weeks now I don’t know what happened but no one text me or email me about my order and I don’t know how to check about the order the tracking show it delivered but nothing came very bad delivery company I can’t find any information to contact them
I purchased a football kit for my son's birthday age 9-10, with the name Mbueno and number 19 on the back. However, the numbering was printed in an adult size, making it fill the entire top. I’ve already sent six emails to compalin and request a replacement, sent photos of the issue but had no response! This is unacceptable, my child can't even wear it, looks like something you'd find at a Turkish market! The service has been terrible, and it’s left my child really disappointed. I’m beyond frustrated with how this has been handled and still to this day not recieved a response to the item purchased on the 22nd September!!. Dont tell me to email customer services as ive done this 6 times already and yet to recieve a response!!, order number GE9709541503GB. Ben Walker
Returns fee is daylight robbery (they do not reply to emails).Bought 3 of the 24/25 shirts. They are all far too thin. They're thinner than the toilet tissue ypu had to wipe your backside with in school. I went to return them and they will deduct £6 from my refund. I've tried desperately to contact them to find out the return address so I can send them myself. The only reply I received was asking what I'm returning- even though I'd provided the order number, they never provided the return address and have now ignored all of my subsequent emails. I am now, due to their delays, and non-replies, extremely close to the 30 day deadline so have no other option but to choose the £6 deduction.I am going to have to suck it up and use this experience as a learning lesson to never order anything from the United online store again, and instead use Adidas direct, who offer free delivery and returns and the customer service is far superior.Embarrassed and ashamed at the behaviour of my club.Furthermore, when you reluctantly choose to return via the £6 option you get sent a label, the instructions guide you through what to do, stating that you can choose 'bring my label' option, this is actually not possible to choose. The only option is to print the label yourself. I do not own a printer and have no access to a printer so I am now left with no choice but to pay for postage myself, which is £3.80, that would be fine, and much cheaper, but the company, Global-e, will also still deduct the £6. Meaning it is now costing me £9.80 to return.Anyone needing the address to avoid the £6 charge, it is:Global-e C/O GXO F3MU Sherburn in ElmetHurricane Wy, South LS256PTUnit 4, Hurricane WayLeedsLS256PT
I placed an order on 7/21. It shows it shipped on 7/25 but it hasn't moved since 7/25. This was a gift for my son's birthday on 9/3. I have email customer service multiple times and have not received any response. I will not be ordering here again and will dispute the charge.
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The United Store is the official online shop for Manchester United Football Club. It offers a wide range of club merchandise, including kits, apparel, accessories, and gifts for fans of all ages.
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