Review Time
Easy pick up and drop off. Decent price for the car. The only point of concern was the winter tires. The quality of the tires was realy bad so driving was a bit of a hassle which would have been easier with a better set of quality winter tires under the toyota rav4.
I reserved a compact car for a 12-day trip to a destination. I chose this model intentionally, as larger vehicles often struggle in historic towns. The booking process, insurance, and instructions were seamless.
However, everything fell apart once I interacted with the actual rental provider at the airport. The location was poorly maintained, and they didn’t even have the car I reserved. Despite the positive reviews of the main company being a factor in my choice, the rental provider had numerous negative reviews online. They refused to honor the insurance I had purchased, informed me that I would need to pay a hefty deposit if I didn’t take their coverage, and charged me excessively for insurance I had already secured.
To top it off, I received keys to a completely different vehicle, claiming it was of the same category!
On a positive note, the main company was apologetic and eventually refunded the original insurance fee, although the rental provider only compensated me with a meager amount for the vehicle discrepancy.
The takeaway from this unfortunate experience is to thoroughly research who you are actually renting from, beyond the appealing exterior. I won't repeat this mistake.
I've used this service multiple times, and they consistently offer the best rates. The name really reflects their promise of being "stress free." Additionally, the insurance options are more affordable, and for just an extra $10, I can cancel up to 5 minutes before my booking and receive a full refund.
I utilized the pre-check feature on my phone before arriving, and the collection process went seamlessly. The staff member was polite, and locating the vehicle was straightforward. The car was in excellent condition, new, and quite comfortable, though it could have been cleaned better. Overall, everything else was fantastic!
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